Question about HP Photosmart C7280 Printer

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Scanner only scans black

Scanner suddenly delivers only black textured images of the full scan area, yet the lamp is illuminated and travels the full image area. Happens with copies and photos, it won't identify small objects, but instead travells the entire surface.

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  • Anonymous May 19, 2009

    It all seems normal, but then when its done all that is there is a black rectangle

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  • 169 Answers

Try cleaning the scanner glass(both on the scan bed as well as the scanner glass on the automativ document feeder).then you can align thye printer from the front panel menus...if it stll does not work then You can try a reset on the printer using the # and the number 6,holding them down while plugging in the power cord at the back of the printer.if it still does not work then you can try the same with the # and the number 9.If it still does not work,get your printer serviced.

Posted on Jun 25, 2009

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1 Answer

Image scanned is black.


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From your brief description it sounds like the Scanner Lamp is faulty/blown do you see a bright light that travel up the bed of the glass under the lid when closed if open be careful as very bright if it comes on when scanning.
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If you set Automatic brightness/Contrast this happens. Try manual setting. Adjust different settings and select the best suited for a particular type of drawing. The scanner takes couple of milliseconds to judge the best lighting, by then the paper has moved little. This area appears black. This is easily solvable.

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This type of issue could be related to different sources. First step I would do is check to see if the lamp is coming on within the scanner, possible bad lamp. One other possibility would be the CCD failure, it may not be moving across to capature your film. Also, when attempting to scan does the scanner sound normal or abnormal. If abnornal sound is occurring then CCD could jammed/stuck hardware failure. Last step would be uninstalling/reinstalling your scanner software, check for updated drivers from the manufacture of your scanner. At this point if none of these suggestions helped then test scanner on a different computer system.

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1 Answer

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Are you getting the full travel of the scan head, then it delivers only part of image? or Is the scan head only going part way. It seems to be a software maladjustment. Uninstall the software and driver Restart the computer and reinstall the software Then come back

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