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Print cartridge cradle cannot move & theirs no paper jam.

The print cartridge cradle cannot move. Please turn device power off. Check device for a paper jam or other obstruction. We get this message everytime we print & when it comes out all the words looks like it has a shadow. We've blown in out, there is no paper in there that we can see any ideas???

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  • 19 Answers

Kindly check inside if there are mechanical problems. Something stuff that blocks the cartridge...dirt for example...

Posted on May 13, 2009

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1 Answer

Green power light is flashing for no apparent reason


Solution

Close the cover.

Cause

Printer cover is open. Solution

Insert appropriate media in the In tray.

Cause

The printer is out of paper. Solution

  • Change the printer's print mode setting.
  • Change the printer's paper type selection.
  • Use a different brand of label media.


Cause

The printer has difficulty picking up label media. Solution

Follow each of these steps until the problem is resolved:

  1. Remove the paper from both paper trays.
  2. Press the power button once. Wait a moment for the paper jam to clear.
  3. If printing labels, verify that a label did not become detached while passing through the printer. If the paper jam was not resolved, continue on to the next steps.
  4. Remove the rear access door.
  5. Remove the paper jam through the opening at the back of the printer.
  6. Replace the rear access door.
  7. Reload the paper into the paper In tray.
  8. Print the document.


Cause

There is a paper jam. Solution

Follow each of these steps until the problem is resolved:

  1. Remove and then reinsert the print cartridge(s) into the printer.
  2. Clean the print cartridges automatically using the Clean Cartridges option in the Printer Assistant.
  3. Manually clean the print cartridges and print cartridge cradles:
    • Open the printer cover and wait until the carriage moves to the center.
    • Press the Power button to turn off the printer.
    • Disconnect power cord from the back of the printer.
    • Remove the print cartridges and place them on a piece of paper with the nozzle plate facing up.
    • Lightly moisten a cotton swab with distilled water.
    • Clean the face and edges of the print cartridges with the swab. Do not touch the print cartridge ink nozzles or copper contacts.
    • Wipe the underside of the print cartridge cradle walls using a clean, moistened swab.
    • Reinsert the print cartridges.
    • Close the printer cover.
    • Connect the power cord to the back of the printer.
    • Press the Power button to turn on the printer.
  4. Calibrate the print cartridges.
  5. If the light is still flashing, replace the print cartridges.


Cause

There is a problem with a print cartridge. Solution

  1. Print a printer self-test by holding the power button down with a pencil and opening and closing the top cover four times.
  2. Check the nozzle self-test pattern in the self-test print out. If one or more of the solid rectangular areas are missing, an electrical contact problem may be present.
  3. Remove and then reinsert the print cartridge(s) into the printer.
  4. Print the document.
  5. If the problem persists, follow the steps listed above for cleaning the print cartridges and print cartridge cradle.
  6. Try printing again. If the problem continues, replace the print cartridges.


Cause

The print cartridge has partial loss of electrical interface with the carriage connections.

Jan 02, 2010 | HP DeskJet 3940 InkJet Photo Printer

1 Answer

Deskjet 895Cx1 Green and Ornage lights flashing together Problem & solution, please


Please find below the section in the user manual for the printer that tells you what the lights mean. Hope this helps.


Sometimes the lights on the printer signal a problem:

Both lights are off

• The printer is turned off. Press the power button. If you still don’t see the glowing green light, make sure the printer is plugged into a power outlet and that the outlet has power.

Both lights blink
• Paper may be jammed in the printer. Open the front cover and remove any jammed paper. Close the front cover and turn the printer off, then on again. Go to “Clearing a Paper Jam” on page 67.

• The cartridge cradle may be jammed.
Close the front cover, turn the printer off, then on again.
The power light blinks, and the resume light is off
• This is normal behavior when the printer is receiving data, printing, or waiting for ink to dry.

The power light glows steadily, and the resume light blinks
One or both of the inkjet printer cartridges may not be seated properly, or you may have forgotten to remove
the tape from a new inkjet printer cartridge. Open the front cover. Remove both inkjet printer cartridges. Holding the black plastic sides of the inkjet printer cartridge, check to be sure the tape has been removed from the print head. Then replace the inkjet printer
cartridges in the cartridge cradle. Make sure each inkjet printer cartridge is pressed all the way into the cartridge
cradle. If an inkjet printer cartridge feels at all loose, it is not properly seated. For instructions, go to “Insert Print Cartridges” on page 5.

• The front cover may be open. Make sure it is closed.
• There may be no paper in the lower paper tray. Load paper.
• The printer may need to reset. Press and release the Resume button.
• Your computer may be low on memory. Try restarting it.
• Turn the printer off, then on again. (This resets the printer.)
• Repeat the printing process.
Sometimes problems disappear when you try to print your document again.
• Printing problems can often be caused by errors in your applications.

If you can print from the SimpleText or TeachText application but not from another application, it’s probably a problem with that application. Contact the publisher of that application for help.

• Restart your computer.

Nov 22, 2009 | Apple HP DeskJet 895cxi InkJet Printer

1 Answer

HP PSC 1500 series print cartidge cradel cannot move?


Does is look/sound like the cradle is attempting to move? Make a loud popping sound? There is small belt that is used to guide cradle across the platen. Take a closer look to see if anything is obstructing that belt. It's rubber and looks like it has gear teeth on it and fits around white gear wheels on side of cradle.

If it doesnt' move at all, a hard reset might clear it. You'll have contact HP support for that as each printer model is different. Some you just hold the power button in for a certain number of seconds.

A soft reset can be tried by unplugging power cord from printer and waiting 15 seconds then reattach power.

Oct 05, 2009 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

Printer mechnical error


Resolving a blinking light When an error occurs, the power light will blink continuously and an error message will appear on the computer screen. Read the onscreen error message explaining the problem and follow its solution. If no error message appears, go to the Maintenance section in the Printer Assistant and click any of the four main buttons. This will prompt the software to check the status of the printer and the error message should then appear. The following table lists possible causes and what to do to correct the problem. Symptom Possible cause What to do to correct the problem Power light is blinking Printer cover is open Close the cover. Printer is out of paper Insert appropriate media in the In tray. Printer has difficulty picking up label media
  • Change the printers print mode setting.
  • Change the printer's paper type selection.
  • Use a different brand of label media.
There is a paper jam Follow each of these steps until the problem is resolved:

  1. Remove the paper from both paper trays.
  2. Press the Power button once. Wait a moment for the paper jam to clear.
  3. If printing labels, verify that a label did not become detached while passing through the printer. If the paper jam was not resolved, continue on to the next steps.
  4. Remove the rear access door.
  5. Remove the paper jam through the opening at the back of the printer.
  6. Replace the rear access door.
  7. Reload the paper into the paper In tray.
  8. Print the document.
There is a problem with a print cartridge Follow each of these steps until the problem is resolved:

  1. Remove and then reinsert the print cartridge(s) into the printer.
  2. Clean the print cartridges automatically using the Clean Cartridges option in the Printer Assistant.
  3. Manually clean the print cartridges and print cartridge cradles:
    • Open the printer cover and wait until the carriage moves to the center.
    • Press the Power button to turn off the printer.
    • Disconnect power cord from the back of the printer.
    • Remove the print cartridges and place them on a piece of paper with the nozzle plate facing up.
    • Lightly moisten a cotton swab with distilled water.
    • Clean the face and edges of the print cartridges with the swab. Do not touch the print cartridge ink nozzles or copper contacts.
    • Wipe the underside of the print cartridge cradle walls using a clean, moistened swab.
    • Reinsert the print cartridges.
    • Close the printer cover.
    • Connect the power cord to the back of the printer.
    • Press the Power button to turn on the printer.
  4. Calibrate the print cartridges.
  5. If the light is still flashing, replace the print cartridges.
Power light is blinking and/or there are missing lines or banding issues on the printout The print cartridge has partial loss of electrical interface with the carriage connections
  1. Print a printer self-test by holding the power button down with a pencil and opening and closing the top cover four times.
  2. Check the nozzle self-test pattern in the self-test print out. If one or more of the solid rectangular areas are missing, an electrical contact problem may be present.
  3. Remove and then reinsert the print cartridge(s) into the printer.
  4. Print the document.
  5. If the problem persists, follow the steps listed above for cleaning the print cartridges and print cartridge cradle.
  6. Try printing again. If the problem continues, replace the print cartridges.

Sep 10, 2009 | HP DeskJet 3650 InkJet Printer

2 Answers

Even thought there is NO paper jam, I still get an error message:


Please try this solution :

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Feb 19, 2009 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

I have a HP C3100 print cartridge cradle cannot move


I'm glad to see that I'm not the only one who has had this problem without a solution. I found that by moving the print cartridge (with the power on) all the way to the left, closing the door, powering it off, then powering it back on, then doing the test print (cancel and color start copy key), it would print. Had to do this 2-3 times. Then tried printing a document and it printed. So far, it 'appears' to be working OK. Hope it keeps working, otherwise I will just have to get another printer...

Feb 18, 2009 | HP Photosmart C3180 All-In-One InkJet...

2 Answers

HP DESKJET 3820 GREEN LIGHT FLASHING, WILL NOT PRINT.


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Issue

Printer cover is open

Solution

Close the cover.

Issue

Printer is out of paper

Solution

Insert appropriate media in the In tray.

Issue

Printer has difficulty picking up label media

Solution

  • Change the printer's print mode setting.
  • Change the printer's paper type selection.
  • Use a different brand of label media.


Issue

There is a paper jam

Solution

Follow each of these steps until the problem is resolved:

  1. Remove the paper from both paper trays.
  2. Press the Power button once. Wait a moment for the paper jam to clear.
  3. If printing labels, verify that a label did not become detached while passing through the printer. If the paper jam was not resolved, continue on to the next steps.
  4. Remove the rear access door.
  5. Remove the paper jam through the opening at the back of the printer.
  6. Replace the rear access door.
  7. Reload the paper into the paper In tray.
  8. Print the document.


Issue

There is a problem with a print cartridge

Solution

Follow each of these steps until the problem is resolved:

  1. Remove and then reinsert the print cartridge(s) into the printer.
  2. Clean the print cartridges automatically using the Clean Cartridges option in the Printer Assistant.
  3. Manually clean the print cartridges and print cartridge cradles:
    • Open the printer cover and wait until the carriage moves to the center.
    • Press the Power button to turn off the printer.
    • Disconnect power cord from the back of the printer.
    • Remove the print cartridges and place them on a piece of paper with the nozzle plate facing up.
    • Lightly moisten a cotton swab with distilled water.
    • Clean the face and edges of the print cartridges with the swab. Do not touch the print cartridge ink nozzles or copper contacts.
    • Wipe the underside of the print cartridge cradle walls using a clean, moistened swab.
    • Reinsert the print cartridges.
    • Close the printer cover.
    • Connect the power cord to the back of the printer.
    • Press the Power button to turn on the printer.
  4. Calibrate the print cartridges.
  5. If the light is still flashing, replace the print cartridges.


Issue

The print cartridge has partial loss of electrical interface with the carriage connections

Solution

  1. Print a printer self-test by holding the power button down with a pencil and opening and closing the top cover four times.
  2. Check the nozzle self-test pattern in the self-test print out. If one or more of the solid rectangular areas are missing, an electrical contact problem may be present.
  3. Remove and then reinsert the print cartridge(s) into the printer.
  4. Print the document.
  5. If the problem persists, follow the steps listed above for cleaning the print cartridges and print cartridge cradle.
  6. Try printing again. If the problem continues, replace the print cartridges.
~~~~~~~~~
Cyber kaka
~~~~~~~~~

Dec 08, 2008 | Office Equipment & Supplies

3 Answers

The print cartridge cradle cannot move.


"The print cartridge cradle cannot move."
I fixed this problem by disconnecting the power cord from the power-strip and connecting it directly into the wall. My printer was not getting enough voltage from the power-strip. I hope this helps.

Nov 18, 2008 | HP Photosmart C3180 All-In-One InkJet...

4 Answers

Print cartridge cradle is stuck ican't find where it is jammed


This might help . . . Mine finished printing one doc & then made a terrible noise & sent a message to my screen that "print cartridge cradle is stuck." When i opened door, i could see it was stuck off to the left side so left cartridge was obscured. I could not get it to budge, although i kept turning it off, gently pushing & turning it back on. Finally, i got my hand inside & determined that the little door to the left-side cartridge had popped open & was causing it to remain stuck. After some struggles (turn off printer first!) i was able to maneuver it around & close it tight. Now, all is well . . .

Apr 16, 2008 | HP Office Equipment & Supplies

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