Question about Kenmore Elite HE4 Electric Dryer

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Dryer won't turn on, outlet works, cord works, but nothing works!

Hi there, I have a Kenmore Elite He4t washer dryer set purchased in Oct 2005. We just moved and now the dryer won't work at all. I had the outlet checked and it's fine. I had to replace the cord (4 prong to 3 prong) and I had the new cord checked and it works. But I am getting no power at all to the dryer.

Do I have to order a service call? Any idea how much that costs? How do I find the right provider? Is there anything else I can do first?

Thank you!

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  • michellemonr May 12, 2009

    This is Michelle writing. I had to change the cord to a 3-prong plug (from a 4-prong plug) because we moved into an older house. It seemed really simple so I'm not sure what could have gone wrong. I talked with the Home Depot people quite a bit about this. They also checked the cord for me to make sure it would pull the current through properly. Of course it is a 220 volt dryer but I saw the tester myself when the electrical guy was here and it showed 246.

    Other people talk about the control board or fuse going bad so I wonder if perhaps it is that instead of the cord. I'm glad to look at the cord again but it is so simple I just don't know how to make a change. I've taken it off and put it back on just to be sure, but nothing changed.

    I'm just trying to get it working without having to pay for a service call and have any more delays. Thank you so much for your kind help.

    JIM PHILLIPS May 11, 2010

    So your sure you have 220v,(246) feeding your Kenmore.....?? OK let me see if i can locate some electrical diagrams...For A Kenmore HE4T......I might need more Modle # info..

    JIM PHILLIPS May 11, 2010

    WHY DID YOU REPLACE THE CORD ?HOW WAS THE OUTLET CHECKED ? CORDS DON'T HAVE PRONGS, PLUGS DO ?? HOW WAS CORD CHECKED ? WASHERS RUN ON 110v. (3-wire-hookup including ground) AND DRYERS RUN ON 220v.(4-wire hookup including ground) how many volts does your appliance require ??



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Read through the following link and make sure you rewired the dryer correctly:

If you have questions, please let me know. I hope you find this information helpful.

Posted on May 12, 2009

  • Jeff Rockwell
    Jeff Rockwell May 13, 2009

    Its one thing to have the proper voltage at the wall receptacle, but
    you need to verify that you have the same voltage present at the
    terminal block in the back of the dryer. This is where the power cord
    is connected to. If you take a reading across the two hot leads (RED
    & BLACK wires), you should read the same voltage that you had at
    the receptacle. The main difference between the 3 and 4 prong power
    cords is the way that the WHITE (neutral wire) is connected. In a 4
    prong set up you have a neutral and separate ground wire. With a 3
    prong set up, the neutral is grounded to the equipment cabinet. Please verify and let me know.



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