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How to make a phone with a bad esn work

I bough the phone but it cant work becuz it was reported lost or stolen

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Hi,

I'm sorry to inform you that when a phone is reported lost or stolen, the owner of the requested for his/her line to be suspended while he/she gets a new one.

In this case, you will not have the ability to use it. You have to return your phone from where you bought it for a refund.

Im sorry and thanks for using Fixya

Posted on May 12, 2009

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Lost my phone can I receive replacement


Contact a TracFone service representative. Dial 1-800-867-7183 to report your SafeLink lost or stolen. Inform the representative of the estimated last date of use. Give a detailed description of where you may have lost the phone or how it got stolen.
  • Provide the representative with your mobile device's serial number or ESN found on your activation card. If you cannot locate the activation card, provide the representative with the cell phone number.
  • Request to keep your old phone number or apply for a new one. After the representative reports your cell phone lost or stolen, request that a copy of the report be sent to your active email address. Check your email address to make sure that you have received the email and a cell phone replacement confirmation number.
  • Expect the replacement SafeLink TracFone mobile device to be mailed to you within three to five business days, without cost. Check the contents upon arrival to make sure that the replacement cell phone, battery, charger, SIM card and activation card are intact.
  • To activate, call the number provided on your activation card. Provide the serial number, found on the activation card, and the SIM card code, found on the back of the SIM, to complete the activation process.
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