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Modem quit working.

I purchased a Motorola High Speed DSL Modem, Model #2210-02 modem on 9/17/08 from Best Buy at the suggestion of ATT. It was installed 2/13/09. This is a home computer, the modem was never misused, but it "died" last week. When I contacted ATT tech support, they had me remove it from the computer and plug it into another socket. Still dead. Why would that happen? Can anything be done to revive it? There was absolutely no warning, sputtering, nothing. One day it worked fine the next day nada. Any advice/suggestions would be sincerely appreciated. Kat Hartman kathartman@ATT.net

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Based on this, it could be a problem with the power adapter or may something inside broke for it not to turn on.

I suggest that if the device is still under warratny have have it replace. But if not get a new modem, this would be the best option here.

Posted on May 11, 2009

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