Question about Xerox DOCUMATE 510 Flatbed Scanner

2 Answers

Documate scanner 510

The feeder coverĀ  seems to not close properly. Is this common? Where can I get a breakdown of parts to repair this problem?

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  • kgoodone Jan 17, 2008

    Yes, we are having the same problem. the paper goes in a very little way and stops. It appears as the paper is trying to turn the "corner" it gets caught on something. We have followed the instructions as to cleaning the pads and rollers, we have un-installed, and re-installed the newest drivers all to no avail. We will try to take the ADF apart later and see what is cuasing the hangup.

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Hello.

I am a Support Engineer with Xerox Scanners.

As misterp53 indicated, it sounds like the latches that hold the cover down may be broken.

Please contact us to discuss your service or replacement options by calling 800-648-0410.

kgoodone,


Regards,
Xerox Scanners Support

Posted on Sep 28, 2012

  • Scanner Helper
    Scanner Helper Sep 28, 2012

    kgoodone, I think that you are having a differnt problem.

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  • 4 Answers

Check the tabs on either side that latch the cover down. One or both may be broken and not latchingthe cover.

Posted on Jun 21, 2008

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I am a Support Engineer with Xerox Scanners.

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Regards,
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