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I have the Hp Slimline s7320n series and it will not detect the DVD drive. I do not know what to do. Hp says that I will have to open the whole thing up to make sure that it is seated correctly. I need step by step instructions. I have no problem taking it apart, but do not want to do all that and the problem still remains.

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  • Frank Zhang
    Frank Zhang May 11, 2010

    how long are you used ? any hardware installed recently? never change any hardware inside?

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  • 51 Answers

The eye on the dvd drive may have dust on it.

Posted on May 11, 2009

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Hmm...Hope this works out !

Step1: Device Manager
Right Click on 'MyComputer' and click on Properties.Click on 'Hardware' and then Click on 'Device Manager'.

For the Category 'DVD-CD-Roms', click the plus sign and then the branch expands down..whatever is the name of the drive there, right click the name and click on uninstall..(If the category
'DVD-CD-Roms' is not there at all, you'll have to remove the drive off the system and put it back again and then try)...

Step 2: Registry

Click on Start->Run(Xp) or Start->StartSearch(Vista) and then
type in Regedit and hit enter..
The registry editor will open up. Click the + sign next to HKEY_LOCAL_MACHINE, the branch will expand down..then click the + sign next to 'System' and then 'CurrentControlSet' and then 'Control' and then 'Class' and then click on the folder '4D36E965-E325-11CE-BFC1-08002BE10318'....on the right side..find the enteries 'Upper Filters and Lower Filters' ...If they are found right click and delete them... and then restart your system. !!!!

Check now if the drive works !
If it doesnt then update the firmware of your cd-rom drive, If this still doesnt work..then iam afraid the drive is bad..(There is no need to Reinstall the O.S)

Note:Checking in BIOS & Device Manager for the hardware presence/detection of the drive is very important..If the drive is not getting detected in BIOS, then step 1 and 2 wont work...
Only Reseating the Drive might work!


Best Of Luck !

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