Question about LaCie Hard Disk 1TB Desktop with Hi-Speed USB2.0 USB 2.0 Hard Drive

1 Answer

It was 5 months since I bought the 1 TB hard drive.A couple of days ago,it was working as it should.But today,when I opened it to see a movie all files (or maybe all Data) were gone!And as if that was not enough I cannot connect to my PC!Can somebody help?

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  • depyko May 12, 2009

    1 TB External multimedia USB2.0

  • depyko May 12, 2009

    There was also a power cut that day.Could it affect the drive?

  • depyko May 12, 2009

    Well I can connect it it to TV,but that's it,nothing more.

  • depyko May 12, 2009

    I think I'll have to get it to a computer shop or from where I bought it,hm?

  • depyko May 12, 2009

    And something else: I registered the Drive,so does the isurance still take effect?Or I need the receipt?Because I think I lost it.......

  • depyko May 13, 2009

    Thanks for your info,it was/is very helpful!

  • Sphynkter
    Sphynkter May 11, 2010

    What is the model of your Lacie drive?

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  • 221 Answers

Yes, power cuts, surges, low voltage, variable voltage and any sudden changes in electricity can cause a hard drive to fail or act improperly. If the drive had failed, though, you wouldn't be able to see or do anything with the drive now. Are you able to save anything to the drive now? can you browse to it and save a small text file or document? If you can save a document and read it from the drive now, the drive isn't completely failed, and your data may still be recoverable.

Posted on May 12, 2009

  • Sphynkter
    Sphynkter May 13, 2009

    If the drive is less than 1 year old, and you registered the drive when it was new, you should be able to contact Lacie support and they should allow you to send the drive back for repair or replacement. You shouldn't need the original purchase receipt because the serial number on the drive will give Lacie the approximate ship/sale date. If the ship/sale date is less than 1 year ago, it should automatically qualify you for their manufacturer's warranty. I've replaced and repaired several Lacie drives without much trouble.

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