Question about HP Compaq Presario R4000 Notebook

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Websites not displaying while connected

Any website I go to will not display. I am definitely connected to my ISP while doing this. I have checked wires and connections, done a diagnostic. Still won't display. I don't know if this is a software or hardware problem. Pretty sure it is not an ISP problem.


This started when I got a message box asking me if I would allow a connection with an outside source and because I wasn't comfortable with the site I had just clicked on, I said no. Does that make any difference?


Thanks, Susan

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Re: websites not displaying while connected

It sounds like your Internet Explorer browser is not configured correctly, or else your are not connecting to the ISP in the right way. First check to see if it is a firewall problem, though. Turn the firewall off and try to connect to the web; if it works, you have a firewall configuration problem which is easily fixed by tweaking the settings.

If this fails, try downloading (at work maybe) a copy of Firefox browser from and installing that and see if it can connect and browse the web. If the firewall asks you for permission to let Firefox access the web, say yes. Even with a firewall, Internet Explorer is not very safe, so try Firefox first. If Firefox works, the problem is with Internet Explorer settings (such as proxy).

If this doesn't work, it might be that your router or wireless rig is not connecting properly, or something configuration related.

As a last resort, try going to the start bar and then clicking on RUN and then entering "CMD" and enter. Then type in "ping" and enter. If it responds "Request timed out", then you have connectivity problems between your machine and the ISP, and it is unlikely to be a browser problem. Try reinstalling whatever software your ISP gave you for connecting, and reviewing all of the network settings. Try all this with the firewall turned off temporarily.

Good luck...

Posted on Nov 16, 2007

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