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Hey All Have an Epson 9600,  was getting an error code maintenance required 40, than had a paper jam over night and now when we restart printer head moves about an inch to two inched and we get service required code 00010004.Any ideas?thanksJohn'

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Re: Hey All

This error relates to the encoder strip for the carriage motor. The encoder strip is like a piece of graph paper and the head has an eye that reads how many lines it passes. This is so the machine know exactly where the head is at any point.

The error means that the machine is not correctly reading the encoder impulses. This could be because the encoder has broken, the eye has gone blind or a circuit board or cable has become faulty. It could be that if you have done maintenance that one of the connectors has been replaced with incorrect polarity.

Check the basics first:

  • Is the encoder attached and correctly routed through the optical sensor
  • Is the encoder strip clean - if there is a splodge on it, this will result in error
  • If you have done maintenance, check all the connections you made are good
If you need further help with this, there a good section in the service manual that gives a sequence of areas to test to pin down the fault. Get a manual from

Posted on Oct 13, 2007

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The error relates to a carriage movement error detected by the printer. This means the printer has detected too much power is required ti move the print head. Reason : All these Service Requests (Service Requests 00010004 , 00010005, 00010006, 00010007, 0001000A, 0001000F, 0001001D) are related to a Carriage movement error that is not automatically due to a Hardware fault. The reasons can be : - The carriage is lock not completely released. - The carriage lock has been partially pushed in after a paper jam or maintenance (for example). Reminder : The carriage lock must be released after unpacking the printer (see setup instructions) as follow : Points to check : In case such an error appears: - Power off the printer. - Ensure the Carriage lock is released (pulled to the left side) - Pushing down the cutter blade, slide the carriage to the left ? At the same time, please check if there is any foreign materials / dust / paper jam in the carriage path. If so, remove them. - Also, make sure that the carriage encoder (T-Fence) isn?t dirty and is correctly set and centered. Let me know how you get on with this info.

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Installed new maintenance kit for 9050 printer. Trying to reset page count and now the printer is jamming error code 13.02.00.

No relate with paper jam & page count resetting. Might be maintenance not installed properly..Remove paper jams, restart printer,if error 13.20 appears check some paper/paper particles jammed.. 1. Print from manual tray.
A. If paper is jamming, check registration assembly, clean it,best method for cleaning is vacuum cleaner in this area. chk..
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2. Check pick up rollers are properly installed in tray 2 & 3..
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In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.

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Found this on the web. You can download the
manual, reference guide, troubleshooting guide and more. Hope this helps. If you find this helpful, pls rate. me.

According to the error codes :

Make sure there's no jammed paper or other obstruction inside your Epson Stylus.

The print head may not be able to move because of some obstruction. Follow these steps to remove jammed paper or other obstructions from the Epson Stylus:
Turn off the Epson Stylus.
Open the scanner.

Remove any jammed paper or other obstructions from the paper path.

Carefully lower the scanner.

Turn the Epson Stylus back on.
Note: If you can't remove the paper or foreign object yourself, do not use force and do not disassemble the Epson Stylus.

Good Luck............

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You can continue to print, but soon you will experience leaking ink, damaged hardware and poor prints.

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Turn off the printer and open it to see where the paper is stuck.
Manually move the carriage toward the opposite side.
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manual for troubleshooting options OR check the manual here :

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