Question about Lexmark X7170 All-In-One InkJet Printer

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When I copy the page comes out black - Lexmark X7170 All-In-One InkJet Printer

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It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.
Please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached.

Next, try this printer self-test by following the steps given below:

1. Press the "Mode" button until "Copy" light comes on.
2. Press the "Options" button nine times. The "Maintenance" option should appear on the LCD display.
3. Press the right arrow key three times. The "Print Test Page" option should appear.
4. Press "Select."

The self-test should print out some text at the top of the page and a black and gray bar below the text. Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service.
If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know.

Posted on May 14, 2009

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