Question about Wacom (PTZ930AC) Graphic Tablet

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Can not install ArtZ tablet

I followed all the instructions in the manual but i did not have the driver disk so I went to the Wacom site and downloaded the windows XP version of the drivers. The instillation process does not recodnize that I have a tablet attached to my computer. I know that my computer is recodnizing the tablet because the light is glowing orange and when i put pressure with the pen on the surface the light turns green showing that the tablet is seemingly working properly. The only problem i have with it is the driver it does not recodnize that i havea a tablet attached.

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  • rugged Apr 24, 2008

    my wacom tablet was installed and has been used successfully for more than  2 years.  then I got someone to upgrade the memory on my mac book, and then the pen was all over the place, not within the screen confines.  I deleted the software, and followed instructions to reinstall, but it says the installation was successful, but an internal problem in the tablet caused it not to connect.  When i click on wacom in apple preferences, it says no tablet is installed.  What to do now? 

  • pfaelt Aug 22, 2008

    When my formal Apple crashed I bought a new one but I lost the installdisk of my Wacom CTE -640 . So how can i install my Wacom?

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Uninstall the Wacom software, but don't reboot just yet. If you are using a Serial to USB converter, note the port it is using. If you are serially connected, note the port also. Wacom tablets seem to only recognize ports 1-8, so you'll have to remap your port to a free one in that range. In Device Manager, select your port (you may have to click view and show hidden devices). Right click on the device to expose the Properties. Select the Port Settings tab, then the Advanced Button, then change the COM Port Number to an unused value between 1 and 8. OK you way back out. Reboot, reinstall the Wacom software, and do a manual search for the port you just assigned. Reboot to complete the installation, and you're done. The TabletService hangs if it does not get the port it thinks it should and does not stop correctly. I set mine to disabled and also disable the tablet in the control panel, just so I can avoid reboots when changing ports, but that is another question answered.

Posted on Mar 13, 2008

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Check the port it is connected to. Wacom seems to only recognize serial ports 1-8. I use a USB to Serial adapter and had to reassign it to a lower port number from 12. Go into Device Manager, select the connected device, right click to select Properties, the the Port Setting tab, Advanced button, COM port number. Ok you way back out. uninstall the Wacom software, then reinstall it, following the reboot prompts. It loads a service that tends to hang if the device is not connected when it starts. I had started disabling the tablet and the service just so I can avoid a reboot when I change ports.

Posted on Mar 13, 2008

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