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Help screens show up multiple times after booting laptop

I have a compaq presario 2105us laptop that has a problem with numerous help screens showing up. As soon as I boot the system up (XP service pack 3)it will not allow you to open any programs, but starts bringing up multiple help windows. It gets so bad that I just shut the system down. I've run every one of my virus and spyware programs, but they don't indicate that there is a problem. I'm at my wits end trying to figure out this problem. Any help will be appreciated.

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  • Lee Hodgson
    Lee Hodgson May 11, 2010

    Hi there.
    Can you please tell me when this problem started.

    Regards


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Go to www.malwarebytes.com and download and install their free anti-malware program. Update it immediately, and run a quick scan of your system. All it to fix any problems it finds.
This alone will remove many of the problems you are experiencing, but it's a good idea, particularly if there is malware found and removed by this program, to create a post at one of the dedicated malware removal forums and get guided help in the removal of other possibly deeply rooted infections that may have been installed on your computer.
Links to several are here and here and here and here and here. You'll also find resources to help you understand how to protect yourself from being infected again at several of these sites.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!



Posted on May 11, 2009

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Do one last thing..it seems that virus has already infected the system

now restart and boot the system using the windows CD
now go to recovery console by pressing R on the 1st screen
>>then press 1 and hit enter
>>u will get C:>

>>plz type chkdsk /r
>> that will replace all the corrupt files and thats done !!

Posted on May 11, 2009

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