Question about NorStar M7208 Corded Phone

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Won't generate tones from keys when connected

Norstar M7208 won't generate tones when connected to a number with a phone tree. For example, when the other end says, "Press 2 for ..." and I press 2, there is no tone and the menu does not respond. Any thoughts?

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Any other phones on system with the problem?

DTMF or touch tones are generated through the trunk card(s) of the sytem problem. Chances are there may be more then one phone that has a problem.

Also on the outside of things, just try calling the same number from a different phone on the system, and if possible try using the trunk/line that you did with the m7208 in question, same problem? If yes possible trunk issue. If no, then try another phone where the problem set is plugged into.
Another thing you can try is call another service that uses a touch tone menu, using the phone in question, see if you have the same problem.

Posted on Aug 04, 2009

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Posted on Jan 02, 2017

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