Question about Philips GoGear SA178 MP3 Player

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Driver won't work; Device doesn't start up

My philips gogear sa52xx does not properly work in conjunction with my PC. When I plug it into the USB, it wont be recognized, if I delete the drivers and let them automatically re install, it works for roughly 30 seconds, afterwards the connection is just severed. Looking into the properties, I find the status to be telling me something like "Device couldn't be started up." (German language, I don't know the exact translation...) Some help would be greatly apreciated.

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6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

SOURCE: SA6045: Waiting on USB connection, then nothing

1. Go to
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA6045/97&scy=IN&slg=en#

2. Search for 'USB' word on the page.

3. Click on the link

4. follow the instruction

5. After step 11, connect MP3 player again to PC.

6. You will see that the MP3 player running an update. Wait until the update is done

7. Disconnect it from PC. Now you are ready to use it.

Posted on May 09, 2008

ThaMp3Doctor
  • 8596 Answers

SOURCE: Philips GoGear SA60XX

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Jan 01, 2009

ThaMp3Doctor
  • 8596 Answers

SOURCE: can't copy JPG file from PC to gogear Model SA52XX

There is a spec sheet at the back of the manual - it will tell you exactly what resolution the jpgs have to be in. For now, your DB has become corrupt by having unsupported files in it. To resolve the corruption issue:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Jan 01, 2009

ThaMp3Doctor
  • 8596 Answers

SOURCE: phillips gogear 6025 is not recognize by computer, code 28

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Mar 20, 2009

ThaMp3Doctor
  • 8596 Answers

SOURCE: my gogear wont load

You need to update the firmware to resolve the issue, but here are some pre-steps:
Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Posted on Mar 23, 2009

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1 Answer

My philips gogear vibe wont turn on


Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip,

if you're device isn't working properly or there's a frozen display.


Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.


If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.


Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager."


This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button.


Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode.


Click the "Repair" button when it appears on your computer, then folow the steps to fully recover the GoGear.


Properly disconnect your GoGear from your computer and restart the device.


Recharge your device if your GoGear dies suddenly while playing.

Connect the GoGear to your computer via the supplied USB cord.


Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on.

This will begin the charging process of your GoGear.


If recharging doesn't work, the battery may need to be replaced.

Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.


hope this helps





Oct 07, 2012 | Philips GoGear ViBE SA1VBE08K MP3 Player

1 Answer

My volume button broke


1 Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip, if you're device isn't working properly or there's a frozen display. Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off. If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.

2 Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager." This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button. Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode. Click the "Repair" button when it appears on your computer, then follow the steps to fully recover the GoGear. Properly disconnect your GoGear from your computer and restart the device.

3 Recharge your device if your GoGear dies suddenly while playing. Connect the GoGear to your computer via the supplied USB cord. Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on. This will begin the charging process of your GoGear. If recharging doesn't work, the battery may need to be replaced. Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.

Apr 17, 2012 | Philips GoGear ViBE Digital Media Player

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I ran the battery on my MP3 player completely down and it shut off. I charged it and now all the songs are gone... is there a way to recover the lost songs?


Try this:


1)Perform a system reset, which won't erase your files, to attempt to correct playback. Locate a thin object, such as pen tip or unfolded paper clip and insert it into the small reset hole on the bottom of your GoGear. Hold the thin object in place until you see the unit shut down completely. Your system has been reset. Power the device back on to see if the corrupted files have been corrected. If the reset failed to correct the issue, perform a file recovery on your GoGear.
2)Initiate a file recovery by first connecting your GoGear to your computer. From your computer's "Start" menu, choose "Programs," "Philips Digital Audio Player," "Area Device Manager" and "Philips Device Manager." The Philips Device Manager software will be activated. Inspect your GoGear to confirm that it is turned off. Plug the small end of the supplied USB cord into the bottom of your GoGear while holding down the "Volume Up." Insert the larger end into a free USB port on your computer. Hold the key as the "Philips Device Manager" reads your GoGear and activates recovery mode. Click "Repair" and follow the onscreen prompts as given by the "Philips Device Manager" to complete the process of memory recovery. Disconnect your GoGear from your computer properly after the process is complete and restart your MP3 player.
3)Reload and replace the files onto your GoGear by first connecting your GoGear to your computer. Plug the supplied USB cord's small end into the bottom of your GoGear and the large end into your comptuer's USB port. Initiate Windows Media Player by clicking on its icon if it doesn't start upon connection with your GoGear. In the left pane of the WMP, click "Philips GoGear Aria." Click the arrow on the top left edge of the WMP window, followed by "Music." Highlight all files, and click "Delete." Click the "Sync" tab on WMP, and drag and drop the music files you would like to replace and reload into the "Sync List" panel. Click "Start Sync." The files will be freshly loaded onto your GoGear.
4)Properly disconnect your GoGear from your computer to avoid memory corruption by first closing all applications in use by the GoGear (WMP). Click the USB device icon in your system's tray (located on the bottom right corner of your screen). Follow the prompts in order to safely remove your GoGear from your computer. When your computer tells you it's safe to remove your GoGear, unplug the USB cord from your GoGear.


Hope this helps!

Apr 08, 2011 | Philips GoGear ViBE Digital Media Player

1 Answer

I was charging my media player and now it is stuck in charge mode?


Hi,Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip, if you're device isn't working properly or there's a frozen display. Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off. If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.


Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager." This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button. Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode. Click the "Repair" button when it appears on your computer, then follow the steps to fully recover the GoGear. Properly disconnect your GoGear from your computer and restart the device.


Recharge your device if your GoGear dies suddenly while playing. Connect the GoGear to your computer via the supplied USB cord. Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on. This will begin the charging process of your GoGear. If recharging doesn't work, the battery may need to be replaced. Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.


Good luck.

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you should check first that your USB port work properly.
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Now move back to the device manager main screen and on top klick on the action tab then on scan for hardware changes, it should install the drivers again and hopefully it will fix your problem. Good luck!

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