Question about NorStar M7324 Telephone

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Each time my coworker tries to press any button it calls another extension in the office.

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  • awilliams432 May 11, 2009

    Well, for now I just replaced the phone and it is working fine. I believe that it was the phone and it is in need of some cleaning so I might just be stuck. Thanks for your help.

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  • 192 Answers

Sounds like a stuck button...

Look for the individual that the telephone set keeps calling and see if the button is depressed a little.

You can unplug the phone, and do what I call the rake, rake over the buttons, looking for any buttons that are pinched on the corners.

You may have to take to button off that is causing the issue, and clean it if it is sticking if the rake does not fix it.

Posted on May 11, 2009

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Hi,

i got this from Nortel expert and it works:

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1 Answer

My message button is flashing on my Toshiba DKT2020SD phone, telling me i have a message. When i press the Msg button, it it calls another phone extention in another office and i hear that it is on speaker...


This is what I wrote up for our inhouse manual on telephone administration for this phone:


Problem: An employee pushes the Message button to receive a message but it calls someone else's desk. This is caused by whichever extension the phone forwards to when pushing the Message light. For example: if the person at 333 pushes their blinking message light and it forwards to 316 that means that the person at 316 most likely tried to call 333, got a busy signal and accidentally pushed the Message button before hanging up thus setting 333 to call forward to their extension when they got off the phone.


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Solution: First, push the Message button to figure out which extension it is forwarding to. Take note of the extension and hang up. With the hand set NOT picked up, dial #409 and Release. You may have to do this multiple times to clear the call forwarding because it needs to be done for each incidence that the person accidentally set up call forward. Finally, in the management software go to Station > Station Assignments. Select the extension # that the Message button was forwarding to (the one you noted above). Under the Basic tab at #41 Active Message Waiting select Disable. Select Submit.

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Three choices. Pick one.

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Extension call


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1 Answer

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1 Answer

My internal Extension


try
feature
the *0
then if you press the last button on the right coloum (line 10)
mine shows up when i try this

hope it helps

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