Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7140xi scanner failure error

Hi, we keep getting this error message on our machine.  We have done hard and soft reset.  We have plugged the power source into the main supply.  We have had the scanners and scanner bed cleaned and serviced but the probl;em still keeps comign back.  Often faxes are send and pintout confirmation is received yet the recipeint cliams they never received the fax....this has happened many times.

 

Does any know what the problem is?

 

The error message says "scanner failure"

 

Cheers

 

Anton

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  • 4 more comments 
  • andicati Nov 09, 2007

    I have an Officejet G85xi. Printer works fine but if I try to copy, fax or scan from the HP unit itself I get a "Scanner Failure". If I initiate from HP Director, The Printer control panel will also show "Scanner Failure" and the HP Director reports "Device disconnected" and now the printer function won't even work, requiring I restart my computer. I have performed a hard reset to no avail. This is the second Officejet that I have had with this failure.

  • mf7862 Dec 12, 2007

    I have the exact sam problem. Please help if you have any ideas.

  • Anonymous Feb 06, 2008

    Scanner failure. HP OfficeJet 7410 all-in-one, only a couple months old. I cannot send faxes. I keep getting scanner failure.



    I have done the power off and on thing. It does not help

  • Thorzbo Mar 20, 2008

    I have the same issue. Can't send faxes. Tried all of the above. Nothing. Please help.

  • Damochi Apr 03, 2008

    I get an error message on the LCD of the Printer "Scanner Failure, Turn Off Printer". and when pages are sent to the printer, it indicates "Printing Press Cancel to cancel the job", but it does not print.

  • Anonymous May 18, 2008

    I have the same problem - I'm on a wireless connection to an iMac and all of a sudden I get this error and I can't print, scan or copy. But what is really strange is that I can print with it from my Dell laptop!  I called HP support and they are worthless. 

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Hi,

Please click on the web link given below and perform the steps as given in the web page to fix the issue.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00787271&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

For further information contact HP chat support, its free of cost.
CLick on the web link to chat with HP technician.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Have a great day!

Posted on Mar 25, 2008

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I keep getting scanner failure

Posted on Aug 29, 2010

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1 Answer

HP 7410 All-in-One Printer A 'Scanner Failure' message is desplayed on the printer's front panel


I know i'm not going to get 4 thumbs up for providing this resolution because it seems like a hardware problem but what the heck you need some sort of help so here goes.

This error usually occurs when trying to scan or make copies. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product. Follow the instructions listed below to resolve this failure. The scanner lamp lighting should be viewable under the scanner glass right or left corner.
  1. c00439542.jpg 1 - Scanner lamp lighting 2 - Scanner glass If the scanner bulb does not light up, the HP All-In-One product may be defective.
  2. Make sure that the room temperature is suitable for the HP All-in-One product. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Check the power connections:
    1. Make sure that the unit is connected directly to the wall outlet and not to a power strip.Try a different wall socket.
    2. Every PC provides a standard power cord; it is possible to use it to check whether the electrical failure is prompted by the cord or not.
  3. If the Warming up or Scanner failure error messages persist, please move the unit to a different room or building to verify that the building (or room) is grounded properly.
  4. If your HP All-in-One product uses a external power module, check the power module part number against the part number listed in the User Guide to ensure the proper power module is being used. If both part numbers do not match and your product is still under warranty, please click the Contact HP link at the top of the page. If your product is out of warranty, please click the How to Buy link at the top of the page. c00458738.jpg
  5. Perform a Partial Reset by following the steps below:
    • Unplug the power cord from the HP All-in-One product.Press and hold the appropriate button combination for your HP All-in-One product. The appropriate combination for your model can be consulted in the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-in-One unit displays the Partial Reset message.
    Make a test copy of any document.If this copy is successful, the scanner mechanism is functioning correctly.If the error appears again, Follow the below troubleshooting
Noisy scanner This failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise.Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below:
  1. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Make a test copy of any document by pressing the Start Copy (black or color) button.
    • If this copy is successful, the scanner mechanism is functioning correctlyIf the failure remains unsolved, skip to the following step.
  2. Perform a Partial Reset on the unit by performing the following steps:
    • Unplug the power cord from the HP All-in-One unit.Press and hold the appropriate button combination for your HP All-In-One product. To know the proper combination for your model, check the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-In-One unit displays the Partial Reset message.
    Make a test copy of any document by pressing the Start Copy (black or color) button.If this copy is successful, the scanner mechanism is functioning correctly.
  3. Now if this still doesn't resolve the issue then it's a definite hardware problem my request would be regardless of the thumbs up,call up hp at 1800-474-6836 and ask for their upgrade machines because u'll get a machine with a 50-60% discount and an extended warranty with a 70-80% discount or u may get a warranty for the next two years for $1....Sorry if I can't help you

Oct 05, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Getting intermittent report of "scanner failure". Sometimes starts up and runs, sometimes not.


if you get this error message as scanner failure it would be a hardware issue.. solution you could try is:- 1)connect the printer to the wall outlet and then check by making a copy..if its not working..then try the next step.. 2)perform a semifull reset on the printer..(unplug the power cord and then press # 6 button together and then plug in the power cord back and keep pressing those two buttons till the screen says semifull reset or till the scree changes from HP to another scree and then relese those two buttons) if its still the same then its time for you to change the printer

Jun 17, 2010 | HP 7130xi All-In-One Machine Printer

1 Answer

Our hp7140xi fax maching has a error message saying carraige error close door and press enter and does not work please help


Follow this document

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00310229&cc=us&lc=en&dlc=en&product=91463

After following the document if the issue is not fixed, try this final step

1. Disconnected power cord from back of printer ( while printer is Power on)
2. Press and Hold # and 6 Button together
3. While holding the button, connect the power cord
4. Leave the #6 button after 5 seconds.
5. Follow the instructions to align the printer.

( Hopefully this should fix the issue, else consider your printer as broken unit which cannot be fixed )

If you still get the error message, Your printer is broken. Contact www.hp.com/support and enter 7140xi in product and choose chat or email to let HP know the issue.

Jun 16, 2010 | HP OfficeJet 7140xi All-In-One InkJet...

1 Answer

Scanner failure message


dont worry
just install it in ur pc and just setup all setting to its default

Mar 18, 2009 | HP 610 Color Copier

1 Answer

HP Officejet 6310 scans once but then says scanner failure


hi, 

that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

Jan 19, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Error message


Unfortunately, if an HP scanner quits functioning, the whole unit is dead. You may want to unplug the printer from its power source and USB cable for about 5 minutes, plug them all back in and then retry. Sometimes, a scanner job can get stuck in the spooler and cause the whole thing to stop working until the job is done (even though there isn't a job to do). I had this issue once and this worked.

Jan 20, 2008 | HP OfficeJet 7110 All-In-One Thermal...

3 Answers

Scanner failure


All over the web the concensus seems to be disassembly and cleaning bulb, mirros and/or the glass and a calibration strip. Mine has the same error, and I'm gonna try the cleaning those locations. This forum mentioned a disassembly procedure for the D145, I hope it's the same for the 7100 series (7140XI) I'll post back my success.

Dec 06, 2007 | HP OfficeJet 7140xi All-In-One InkJet...

1 Answer

Scan head/carriage not parking in one spot -- keeps moving.


The scanner is having trouble getting its "white reference" usually due to dusty mirrors, but can also be the bulb losing brightness. These are not a easy machine to pull apart if your not used to it.

Good colour laser MFP, depends on volume of prints and remember colour dont come cheap, but dont use refill cartridges, Kyocera and Oki both have good Models

Dec 01, 2007 | HP LaserJet 3320mfp All-In-One Printer

10 Answers

"Scanner Failure" displayed on led panel EVERY time


The solution is at the HP website. see here

Solution five: Reset the product

Step one: Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.

Oct 28, 2007 | HP OfficeJet D135 All-In-One InkJet...

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