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I had the same problem. It was the pin inside the **** clamp that was broken. As I wiggled the plug in the unit the pin would dislodge. eventually the pin got lodged in the 12v power cord.
This is the boot screen, Remove the power connection, and reinsert while you press the "Cancel" button at the same time, if done correctly, your Roadmate should continue to boot and enter the user mode.
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