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Outlook email with attachment, sending problem

''When using Outlook if I attach a pdf regardless of size will sit in outbox indefinately'' trying to send. I cannot delete it. Many times the recipients will call to say they have received it multiple times.

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  • kacito May 11, 2009

    Thank you, I do eventuallly get them unstuck. But it happens constantly, why and how can I stop this from happening again?

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Load Outlook in its safe mode ("outlook.exe /safe"). This ensures:
- No plug-ins get loaded that might touch the item.
- Loading Outlook in offline mode means it won't touch the stuck item.
Delete the stuck item in the Outbox folder.
Put Outlook in online mode (File -> Work Offline: disable).
If you restarted Outlook in its safe mode, exit and restart Outlook for normal operation.

If it's Outlook Express, in OE Tools>Options> Maint tab "store folders" note the location. Go to this location and find the outbox. Delete the .dbx file that goes with it. It will recreate itself on restarting OE.

Posted on May 11, 2009

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