Question about Gateway M320CS Notebook

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Broken USB ports

This was not due to a storm or power outage like many others I have read about. My computer is three years old, it is a Gateway GT5028 and has seven USB ports. All of which are no longer to register: digital camera, printer, external harddrive, iPod, so on. BUT the speakers that came with the computer are still up and running fine. [knock on wood]
I have tried these few solutions:
Uninstalling and Reinstalling the drivers
The PC has been shut down and turned on many times [this matter has been since one month ago]
All of the instructions from the Microsoft Solutions page
Troubleshooting
System Restore
My warranty is expired
My device manager detects no problems/changes/updates
The local PC shop is $50 an hour
So, any other suggestions on how to fix this incredibly odd problem, let me know.
My next step is to re-format my harddrive myself and see if maybe it will bring them back.

Posted by on

  • 1 more comment 
  • luckyniji13 May 11, 2009

    I checked my BIOS settings I just don't know if I need to update them or not and I really don't want to screw up my motherboard. But I wrote down all the stats and I am trying to research if they are all the way they should be. So, everything under 'integrate peripherals' seems fine. I don't know what to do next? I didn't think I was running Linux on my pc?

  • luckyniji13 May 11, 2009

    Thank you for the suggestions, its just that I have no clue where to begin implementing that process. You wouldn't have a how to link or something, would you?

  • luckyniji13 May 12, 2009

    I spoke to someone about installing Ubuntu and I attempted the download but it said it was 8.5 hours until done. So I canceled. The computer programmer I talked to said I probably should't mess with it if it takes that long. But there has been a breakthrough in my problem! I small one anyway, I connected my external hard drive and the blue light on it turned on and it's disk started running. But the computer isn't registering that it is hooked up. So, I hope that this means some form of software problem versus something extremely difficulut/irreversable/expensive. Any suggesting after reading this?

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  • Master
  • 2,653 Answers

Here's what I'd do:

Check your bios settings

Run a Live Linux cd lik Ubuntu or Knoppix

Update bios firmware

If you try all three and you get the same results then the problem is definitely hardware related.

If it was hardware related then I'd try removing all the pci cards hooked into the motherboard / clear cmos.

If it's software related then back up your files and reinstall the operating system.

Let me know if you need any additional details. I respond to my requests.

Best of luck!

--RescueTechLA

Posted on May 11, 2009

  • 1 more comment 
  • RescueTechLA
    RescueTechLA May 11, 2009

    I suggested Ubuntu and Knoppix so that you could just boot to a linux system with the disc. If you boot one it won't affect or modify your current setup. The computer will use the disc like a hard drive. That way you'll know whether it's a software problem or not. If the usb works under a LIVE cd then it's the software, NOT the hardware or vice-versa.

    It's just an easy way of elimating possiblities.


  • RescueTechLA
    RescueTechLA May 11, 2009

    http://www.ubuntu.com/getubuntu/download

    Just poke around. It's one of the easiest Linux versions to use. All the info you need is on that page.

    Best of luck!


  • RescueTechLA
    RescueTechLA May 12, 2009

    Find a friend that has a fast internet connection and download Ubuntu. It's going to eliminate all the guessing and hours and hours of trying this and that.

    Trust me, it's worth the pain.


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