Question about NorStar M7310 Phone

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Want to erase a mail box

When you call into my office there is a automative program that ask for you to hit for what extention you want . Normaly that is 1 for hours 2 for requirements. 3 and 4 for loan officer and 5 for manager. My husband called in and hit 123 and it went to a mail box of a termanated employees voice box. I want to know how to take it off

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  • Norma Brinkley Barclay May 11, 2009

    well when I do what you said I can get to the extensions of all but the one that needs to be deleted it says I can not delete 12 it is a admin box

  • Norma Brinkley Barclay May 15, 2009

    no it did not work so a pro tec is coming in to fix. thanks for the help

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Norstar Voicemail for Call Pilot
**************************************************************************
Log In to System Administration:
1. Enter Feature 983 on a programming set
2. The display will show "LOG:", enter login password: "1020000"
3. Press the softkey under "OK"
4. Select the softkey under "MBOX"
5. Select the softkey under "DEL"
6. Enter the mailbox number (extension. you want to delete - 123)
7. Select the softkey under "Delete"

8. Press the RLS button to end.

Voila, now the mailbox is deleted.

Posted on May 11, 2009

  • 1 more comment 
  • ynotphone
    ynotphone May 11, 2009

    Interesting so that means that you have 2 digit extensions correct, but how did you get into programming with the password 1020000 when you have 2 digit extensions - the password is 120000?



    Ok ~ well if you do a Feature 980, 12 and leave a message, is this the greeting that you heard.



    Well you can change that extension 12 password:



    How to Change a Mailbox Password

    1. To access the voice mail system press "Feature".
    2. Press "983".
    3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
    4. Press "OK".
    5. Press "MBOX".
    6. Press "CHNG".
    7. Enter the mailbox number you wish to reset.
    8. Press "Reset".
    9. Press "Rls" to exit (orange button to the right of the number buttons).

    Default password is "0000".

  • ynotphone
    ynotphone May 11, 2009

    By changing that password for the admin mailbox, you can change the greeting, -or- there is another choice, change where 12 goes to from the CCR tree (Custom Call Routing).



    Meaning when you hear "press 1 for x press 2 for y and press 3 for z", that is the CCR Tree... if someone dials 12 it goes to a route 12, which points to an extension.



    We can alter where 12 points to:

    1. Enter Feature 983 on a programming set
    2. The display will show "LOG:", enter login password: "1020000"

    3. Press the softkey under "OK"
    4. Select the softkey under "OTHR"
    5. Select the softkey under "CCR"


    6. Select the softkey under "ADMIN"

    7. You will see CCR Tree: and type in 1 and "OK"

    8. Select the softkey under "CHNG"

    9. You will see PATH: type in 1 2 and "OK"

    10. Select the softkey under "CHNG"

    11. Press INT (for internal extension)

    12. And type in the internal extension transfer is to go to, you can point it to the main reception set's extension.
    13. Press the RLS button to end.

    3. Press the softkey under "OK"
    4. Select the softkey under "OTHR"
    5. Select the softkey under "CCR"

    6. Select the softkey under "ADMIN"
    7. You will see CCR Tree: and type in 1 and "OK"
    8. Select the softkey under "CHNG"
    9. You will see PATH: type in 1 2 and "OK"
    10. Select the softkey under "CHNG"
    11. Press INT (for internal extension)
    12. And type in the internal extension transfer is to go to, you can point it to the main reception set's extension.
    13. Press the RLS button to end.

  • ynotphone
    ynotphone May 14, 2009

    Is this still an issue? Or do you still require help?



    I haven't heard back from you...



    I hope all went well though!

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