Question about Tomtom GO GPS Receiver

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Turn on tomtom and it freeses screen with no maps found.

Tomtom is new,mom took it out of the box,hook it up to computer,followed directions,download took 2 hours then said install,thensaid error,now after turning it on it goes strait to "no maps found".did not use broadband!

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  • 5 Answers

Try doing a reset,hold button in for about 15 seconds,then try again if it still doesnt work try a hard reset,go to tomtom.com for instruction on hard reset

Posted on May 11, 2009

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Posted on Jan 02, 2017

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1 Answer

I have a new TomTom Go 2535 that is reading No Maps Found! I have tried a hard reset with no luck. The TomTom seems frozen. Can you help me...


Usually, you'll want to connect a new TomTom GPS to your computer, and (using TomTom HOME), register the device and get the latest maps (downloaded and) installed on your GPS.
Then, you'll have maps on your GPS.

Aug 31, 2012 | Tomtom Go 2535 TM WTE GPS Receiver

2 Answers

Screen reads"no maps found"


I found this article online, and it may work for you:

"Ok this has worked on at least four tomtom one’s
And one xl’s that i have tried,
First of all connect your tomtom to your computer.
making sure your online,Go to log on.
if you’ve not created an account create one now.
If you’ve had to create an account restart tomtom home.


You should have the tomtom home screen in front of you,
Now even if tomtom home is showing you logged in, ignore
this click your email adderss in the top right hand side of the screen
and log in again and click continue.
Then click Device/disconnect device.
Now your tomtom will update itself and your maps will be restored"

Jan 11, 2008 | Tomtom One Europe v2 GPS Receiver

1 Answer

Tomtom says "No maps found"


It could be the new map is not registered to work with your device.
Every tomtom device has a unique ID wich must be used to register the new map.
If you download the map from tomtom site with your device attached through TomTomHome it must works.

Jan 01, 2010 | Tomtom ONE XL GPS

1 Answer

Frozen on no maps found


do you have tomtom one installed on tyour computer if not go to the tomtom website install that,hook up gps to computer if it says conect to computer ion the tomtom screen hit yes,then try update device

May 11, 2009 | Tomtom ONE 130S Car GPS Receiver

1 Answer

Took my tom tom apart to fix it now its asking me for product code to activate my maps but i dont have it as i brought it second hand


Your TomTom product code can be found on one of these places:
  • In HOME do one of the following:
    • HOME 1.x: Click Explore from the Options menu, then double-click on the downloadable map
    • HOME 2.x: Click Show contents of my device, then expand Maps and then click More info.
  • on the 'productcode card' in your TomTom box;
  • in your CD jewel case, behind your CD;
  • in your CD box, behind CD 2;
if you dont have anything there it may be possible to contact TomTom directly with the issue of


also found this but dont think it means much other then the below link,

http://www.tomtom.com/support/solution.php?GID=1&PID=232&SID=0&CID=95&Language=1&FID=5644

I would suggest contacting TomTom or creating an acct with them to see if more options are available to you to resolve this issue.

Aug 02, 2008 | Tomtom GO 910

1 Answer

TomTom Home


I had a similar problem when trying to update my dad’s old TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.

To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from http://www.tomtom.com/plus/service.php?ID=17 Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).

Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.

However, I updated the Go300 with the available listed free updates, then switched it off.

Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.

So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:

http://www.tomtom.com/support/index.php?Language=1&query=postcode&FID=9852

which I followed and which worked.

Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.

Redd




I read and read and re-read the TomTom website looking for any info that would help but came up with nothing. A few hours later and the air thick with torrents of language I didn’t think I was capable of I discovered that I needed to download Home1 first and let the Go300 connect to the computer via Home1 before it would be recognisable by Home2. Okay…
On the website, though, Home1 is listed as being the version you use if you have TomTom Navigator 6. It’s not even called ‘Home 1′. Confusing eh? Anyway, I downloaded that and from there found that I could get my new map onto my Go300. Once the map and other updates were installed and I had switched the thing off I then found that Home2 recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve had to do on a computer, mainly because TomTom’s confusing advice on their website made the whole process so damn difficult. Perhaps they hoped I’d give up and buy a new one? Tsk.
Redd

May 17, 2008 | Tomtom GO 300 GPS Receiver

5 Answers

No maps found


I had the same problem how ever after downloading all the software updates and pretty well evey thing that was available on the tomtom home sight suddenly the map was there. It could be a soft ware bug.

Mar 19, 2008 | Tomtom One XL GPS Receiver

9 Answers

No maps found on tom tom one new edition


this problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''

after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:

First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).

Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.

Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.

Next disconnect using the option 'disconnect device'' from the device menu.

Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.

Hope it works for you too!
xx

Nov 24, 2007 | Tomtom ONE GPS Receiver

1 Answer

Tomtom One


If you have the programs downloaded from tomtom home then you need to copy them to the sd card that you purchased. In the home program you can choose to install the programs and map to the sd card. It takes a bit of a search to get the tomtom home program understood. The credit card with the codes is an authorization code for the program.

May 17, 2007 | Tomtom 1D00.081 GPS Receiver

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