Turn on tomtom and it freeses screen with no maps found.
Tomtom is new,mom took it out of the box,hook it up to computer,followed directions,download took 2 hours then said install,thensaid error,now after turning it on it goes strait to "no maps found".did not use broadband!
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Usually, you'll want to connect a new TomTom GPS to your computer, and (using TomTom HOME), register the device and get the latest maps (downloaded and) installed on your GPS. Then, you'll have maps on your GPS.
I found this article online, and it may work for you:
"Ok this has worked on at least four tomtom one’s
And one xl’s that i have tried,
First of all connect your tomtom to your computer.
making sure your online,Go to log on.
if you’ve not created an account create one now.
If you’ve had to create an account restart tomtom home.
You should have the tomtom home screen in front of you,
Now even if tomtom home is showing you logged in, ignore
this click your email adderss in the top right hand side of the screen
and log in again and click continue.
Then click Device/disconnect device.
Now your tomtom will update itself and your maps will be restored"
It could be the new map is not registered to work with your device.
Every tomtom device has a unique ID wich must be used to register the new map.
If you download the map from tomtom site with your device attached through TomTomHome it must works.
do you have tomtom one installed on tyour computer if not go to the tomtom website install that,hook up gps to computer if it says conect to computer ion the tomtom screen hit yes,then try update device
I had a similar problem when trying to update my dad’s old
TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as
instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.
To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from http://www.tomtom.com/plus/service.php?ID=17 Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).
Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.
However, I updated the Go300 with the available listed free updates, then switched it off.
Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.
So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:
Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.
I read and read and re-read the TomTom website looking for any info
that would help but came up with nothing. A few hours later and the air
thick with torrents of language I didn’t think I was capable of I
discovered that I needed to download Home1 first and let the Go300
connect to the computer via Home1 before it would be recognisable by
On the website, though, Home1 is listed as being the version you use
if you have TomTom Navigator 6. It’s not even called ‘Home 1′.
Confusing eh? Anyway, I downloaded that and from there found that I
could get my new map onto my Go300. Once the map and other updates were
installed and I had switched the thing off I then found that Home2
recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve
had to do on a computer, mainly because TomTom’s confusing advice on
their website made the whole process so damn difficult. Perhaps they
hoped I’d give up and buy a new one? Tsk.
I had the same problem how ever after downloading all the software updates and pretty well evey thing that was available on the tomtom home sight suddenly the map was there. It could be a soft ware bug.
this problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''
after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:
First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).
Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.
Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.
Next disconnect using the option 'disconnect device'' from the device menu.
Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.
If you have the programs downloaded from tomtom home then you need to copy them to the sd card that you purchased. In the home program you can choose to install the programs and map to the sd card. It takes a bit of a search to get the tomtom home program understood. The credit card with the codes is an authorization code for the program.