Question about Genica Conexant R6793-11 56K V.92 Data/Fax PCI Modem (A-CM56-88)

1 Answer

Unable to fax out

MY computer is Optiplex GX260


512MB, Non-ECC , 266MHzDDR, 2x256, Gx260

40GB EIDE, 7200RPM, ATA/100 Hard Drive, GX260

Windows XP, ProffesionalVersion, NTFS, CD, English, Optiplex

Intergrated Intel Gibabit NIC, 10/100/1000, with Alert Standards Format, GX260

V.92. PCI, Data /FAx Modem, Low Profile , GX260

24XMax, CD-Rewriteable Drive, Slimline, GX240 Small Form Factor



I use a motorola SB5100 cable modem

And computer came with connexant 56K DATA/FAx modem.



I have Windows XP, I conect to the internet thru cable modem, Normally I just run a phone line from my computer to my land line and fax ward documents with out any problems. Usually the fax console/moniter pops up to show the progress of my faxes being sent . Not only do my faxws not go out but the console/moniter does not pop up either.

. When I go to fax console and then outbox my fax attempts are there with red circle with x in it . Upon opening properties of a outbox fax the extended status reads "fatal Error" , along with JOB ID: 0x0201080a30b2a429, Broadcast ID:0x2001080a30b2a1b8. Not that this means anything but I figure I 'll give as much information as possible.


I have tried uninstalling and reinstalling. I have checked to make sure all dependencies are started in services also. I ran diagnosis on modem and copied the log from conexant modems dagnoisis tab.

I went to Device manager , right clicked 56k data/fax modem to properties, then went to driver details tab and copied driver files:











I am about at my wits end. Up until recently I had been able to fax SO EASILY!!! I don't know if I have given all the information need but if not please just ask. I am keeping my fingers crossed you guys will be able to help me.

Thank you

I look forward to getting a response!






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Re: Unable to fax out

Usually confilcts arrise like this when 2 or more type connections are present on one comp especially if not integrated on same card together.


solution: disable nic reboot pc then send fax should go alright.

though if you have call waiting you should disable it before sending any fax.  try using WINFAX  proven technology.

Posted on Oct 19, 2007

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It really sounds like a driver issue that your having. HERE a site that is the manufacture of the modem/fax, and they have a modem central that gives assistance to problem modems/fax's. You will need to agree to the acceptance, but they might solve your problem. The other thing that you can do, is faxing from your cable modem as well. There are all kinds of programs that allow faxing via the internet. And since you make it FixYa, you can fax through the router and forget the ol'e fax modem.

Good Luck


Oct 13, 2007 | Genica Conexant R6793-11 56K V.92 Data/Fax...

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