Question about Visioneer 9450 Flatbed Scanner

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Hardware Internal Fault

I just purchased the Visioneer 9450 USB scanner. After setting it up and scanning some things for about an hour, I got a small paper jam in the document feed. It was easily unjammed. However, when I went to start scanning again I received an error "Hardware Internal Fault". I've turned off, and on, the scanner, open the lid, etc. but still the error message. It's sounds like the scanner bar under the glass doesn't want to move. Is this an easy fix, or what is going on. I've had the machine a day, and only used it over and hour!!!

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Re: Hardware Internal Fault

This looks like a hardware fault. I hope (by now) that you have got an RMA and had it replaced.

Posted on Oct 23, 2007

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I scan alot and am told that the itmes I scan are not very legiable. Also it is squealing a little.

You can start with better quality originals. You can increase the resolution to 400 dpi, 600 dpi. The file sizes will be bigger and would require more time processing.

Jan 09, 2014 | Visioneer 9450 Flatbed Scanner

3 Answers

Black Image

Is the lamp itself working and turning on? If so then it is the optics that actually scan are bad. or the board that controls them. How long have you owned the scanner?

Aug 18, 2008 | Visioneer OneTouch 5300 Flatbed Scanner

1 Answer

Installing visioneer 9450 usb to windows 8


I am a Support Engineer with Visioneer.

I see that your are inquiring if this scanner is supoprted on Windows 8. This scanner is actually not supported nor does it have drivers available for Windows 8. Is your scanner p/n 85-0101-100 (located on bottom of scanner)? If so, in theory it may work using the Windows 7 driver on our website, but ther is no guarantee.

I would suggest you look on our website for Windows 8 comaptible scanners. We also have an extensive support site and knowledgebase at

If you continue to experience trouble, please feel free to contact us by calling 925-251-6399..


Visioneer Support

Jan 05, 2013 | Visioneer 9450 Flatbed Scanner

3 Answers

Will this Visioneer 4400 scanner driver work on Windows 7?

Currently there is no driver available for win 7.But one of my friends had the same issue and he
fixed it by asking windows to automatically find the driver from internet and it worked for him.So I suggest you try the same,this is what you need to do

1) First go to control panel,then open Program and Features.
2) Uninstall any driver for the Visioneer 4400 scanner that you have previously installed and reboot the computer,if there is no driver installed then skip this step.
3) Make sure your scanner is connected to the computer,now right click on "My Computer" and click "Manage"
4) Now choose "Device Manager" from the left panel and it should list all the devices on your computer on the right side.
5) Now select the option "Scan for Hardware changes" from "Action" menu on the same window,you can also do this by right clicking on any of the device name in the list (ex,drivers,keyboard) and choose "Scan for Hardware Changes"
6)A new category named "Imaging Devices" should appear on the device list now and when you expand it by clicking on the arrow, it should show your scanner as "42 Bit USB Scanner"
7)Now right click on "42 Bit USB Scanner" and select "Update Driver Software".
8) Now choose the first option,"Scan Automatically for updated driver Software" and Windows
should automatically find a working driver and install it.Now your scanner should work.

Let me know if it helped,good luck!

Nov 30, 2010 | Visioneer 4400 Flatbed Scanner

1 Answer

Scanning bar sticks

Can't help you with getting it open, but the thing to use is 'Silicone Grease'. It comes in a little pot, and won't dry up. Good Luck!

Jul 17, 2010 | Visioneer 9450 Flatbed Scanner

1 Answer

I am unable to scan in Onetouch 9220 after I unlock the button.

Look for the fiber strip along the bottom of the scanner inside the glass. Clean it and the mirror-like thing on the carriage above it. These things work together to encode and decode. Dirt drives them nuts.

May 24, 2010 | Visioneer OneTouch 9220 USB Color Scanner

1 Answer


This site has the drivers, installation manual and other files, . However, you will need to check the bottom of your unit and select the part number for your unit.

Notes from the important notes file, make me think you will have to uninstall the driver you obtained earlier and disconnect the USB cable from the computer. Download the files from the above site and install the driver. The computer will prompt you to connect the scanner to the computer.

I hope this helps.

Cindy Wells

Feb 05, 2010 | Visioneer 9450 Flatbed Scanner

1 Answer

How to scan slides with Visioneer 9520 USB Scanner - it scans who

I have successfully used my Visioneer 9520 to scan 35mm slides, and they came out perfect. To do this, in my image editing software, I select File/Import/Acquire/Visioneer ScanManger Pro. This opens the VIsioneer scan manager window, where I select "Scan 35mm using:" and then I choose the desired scanning configuration, e.g., "35mm Better, 35mm Best, Custom" etc. See image below.
BTW: After several moves, I have lost my 35mm scanning template. Do you know where I can get another one, or do you know someone who could actually scan theirs and email the image to me? I could then create a duplicate from heavy black construction paper or card stock.


Jul 26, 2009 | Visioneer OneTouch 9520 Flatbed Scanner

2 Answers

Document scans in reverse

That means you are getting a 'mirror' output. What format is the output, is it PDF? Then you must have accidentally chosen the mirror switch on. Only after scanning, it is being changed, pls check your settings.
S. Mohan, Chennai, India

Jan 15, 2008 | Visioneer 9450 Flatbed Scanner

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