Question about Brother MFC 210C All-In-One InkJet Printer

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Paper jam Brother MFC-215C

Paper is drawn in to the printing position. It then stops and the message comes up "paper jam". There is no paper jam. I have removed back cover, paper tray, top cover, in fact everything I could remove to find this bit of paper. There is definitely no paper jammed, not even a microscopic amount, but still it says "paper jam".
The paper is drawn through if I press the re-set button, but it will not print for toffee and still tells me it is jammed.
Please someone, tell me how I can convince it there is nothing there.

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  • 3 more comments 
  • Sir Norman Oct 17, 2007

    Thanks very much for the help. This cured the problem.Excellent service.

  • mieta Nov 18, 2007

    my problem is exactly thesame as Sir Norman's !

  • Anonymous Feb 18, 2008

    paper tray jammed...cannot open it

  • 1mmarcus Jul 01, 2008

    paper jam comes up on the screen. The print head runs smoothly left to right a couple of times when it docks it makes a funny noise then paper jam signal comes up. Brother MFC -215C. Please help. Thanks

  • Anonymous Jul 01, 2008




2 Answers

Thanks, your suggestion led me to the solution, the jam not in the rollers or a senser, but it's in the dock of the printer head, when the printer head moved across, I shone a torch into the dock and saw a black thing, so eventually pulled it and realised that it was paper and it had been dyed black by the ink so that's wht it would be hard to spot!!!! Thanks again

Posted on Apr 29, 2008

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  • Master
  • 832 Answers


does the printhead run smoothly to the left side of the printer when it is powered on?


If the printhead cant run that freely, it will give you the paperjam message. You have to dismantle the printer again, connect the scanner and cables again when top cover is removed. Press the scanner open contact (opposite to the menu button) and watch the printhead run to the left side. It might be that either the printhead stucks somewhere on its way (press the cover of the printhead. It might be the reason) or the guide rail hinders the printhead to move.

Posted on Oct 13, 2007


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