Question about Xerox WorkCentre 385 Laser Printer

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Xerox workcentre 385

I am having trouble getting this 1999 xerox model to fax.  It takes my paper, dials the number, and acts like it is ringing, but never connects to the other fax machine.  This is my business fax machine.  I have tried sending a test fax to my home fax, an HP 7130, which has always taken faxes from the Xerox in the past, but no luck.  Any ideas?  Have unplugged the machine and replugged it in, have unplugged the phone cord and replugged it in, checked for jams, checked to make sure the unit will print a test page, no problem with any of these tests.  this problem just came on a few days ago.  Not sure what the problem is, but it certainly is causing my business a problem.


Any ideas what is going on?  Could the electronic controls in the machine be worn out?  Could it be something else?  I am in need of any assistance/ideas/help you can offer.


Many thanks,


Jay Krulewitch


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The first thing I would suggest is to test the phone cord. Remove it and plug it in to a phone and see if it's working.

Posted on Oct 13, 2007


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Need ubuntu linux ppd driver for workcentre 385

It doesn't look good. The following web-site called it a paperweight.

If you have good windows drivers for this, then you might be able to share it off another system and print via Samba.

You'd be better off trading it, donating it, ebay-ing it, or keep it as a fax/ copy system.

Brother, on the other hand makes good multi-function printers and they have very good linux support for their printers. If you're casting around for a replacement, take a look at the MFC-4800.

Feb 20, 2010 | Xerox WorkCentre 385 Laser Printer


Hi Viper, Thanks for the tip. I'm having the same problem with my Xerox...

Printer would not feed paper no matter how many sheets were in the bin or how clean the printer. I even cleaned the roller. The issue was I just needed a little more tension on the roller that pulled the paper in.

I removed the rear access door (see manual). Off to the left near the feeder roller you will see a spring. What I did is mover the spring to the END of the plastic arm that it is attached to (if it is missing have a bigger problem). If you have moved your printer around a bit, the spring may have slipped down on to the arm and is no longer sitting at the end. This will extend the spring another 1/16 of an inch ...and that is all all it took for me. My printer will now feed a single sheet of paper with no issues. BTW: I put a drop of glue on it after so it would not slip off.

on Sep 14, 2008 | HP PSC 1610 All-In-One InkJet Printer

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Cannot send or receive faxes

This problem might be the moden board, or main board, or both.

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Your probably got the copy key (readout) set at 10 copies. Try to go to the Xerox site and query for the instruction manual, this works most of the time. This will tell you how to negate the multiple copies

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Hook up a regular phone to the line and dial *69.

The number should also show up on the display if the other party has programmed it in the sending fax.

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The machine itself can not give that message. You have some tye of phone line issue.

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just place documents into feeder, using the keypad, dial the fax number and press the start or send key.

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Using Xerox Workcentre 385 with Mac OS X 10.5

I went to the Xerox site and there is not a driver listed for a Mac platform for that product.
Wish I had a better answer for you.

Jan 26, 2008 | Xerox WorkCentre 385 Laser Printer

2 Answers

Replace Drum

Start by trying this.
NOTE: Perform the following procedure to reset the Drum Cartridge counter after you replace the Drum Cartridge. Do not perform this procedure at any other time.
  1. From the Standby Mode, press the [Menu] (up arrow) button, then press [5], [2], [0], [4]. The screen will display: Change drum.
    1. Yes
    2. No
  2. Press [1], then press [Enter]. The screen will display: Completed.
  3. Press [Stop] to return to the Standby Mode.
If that doesn't work try this. You may not be able to perform step 1 but that's ok.
> Support & Drivers > WorkCentre Pro 555 Support > Search Results Solution: Print / Clear Documents From Memory bttn_print.gifMake Printable bttn_email.gifEmail this page elem_1_spacer.gif
Any documents stored in memory due to an error condition will print after the error is corrected. The errors may be: 'paper tray(s) out of paper,' 'paper jam,' or 'out of ink'.
  1. Print a Pending Jobs report to determine what types of jobs are in memory. Press the [Menu] (up arrow) button, then press [2], [2].
  2. If there is a job with the status of Resend Stored Fax, turn off the Resend Stored Fax feature to delete the job.

    To turn off Resend Stored Fax:
    1. From the Standby Mode, press the [Menu] (up arrow) button, then press [5], [3], [0], [4].
      The screen will display: Resend stored fax
      1. On
      2. Off
    2. Press [2] to disable the feature.
    3. Press [Exit] or [Stop] when the menu selection screen displays to return to the Standby Mode.
  3. Print the ITU-T mailbox report to determine if there are any mailbox documents. From the Standby Mode, press the [Menu] (up arrow) button, then press [2], [4].
  4. Print any documents stored in an ITU-T Mailbox:
    1. From the Standby Mode, press the [Menu] (up arrow) button, then press [1], [8].
      The screen will display: Mailbox
      1. Confidential
      2. Bulletin board
      3. Relay request
      4. Setup & delete
    2. Press [1] to select Confidential mailbox, or [2] to select Bulletin board mailbox.
      The screen will display: Confidential (or Bulletin board)
      1. Print mailbox
      2. Send to mailbox
      3. Poll from mailbox
      4. Store to mailbox
      5. Delete contents
    3. Press [1] to print from the selected mailbox.
      The screen will display: Box number (20 max)
    4. Use the numeric keypad to enter the mailbox number, then press [Enter]. NOTE: If you entered a password when creating the Confidential Mailbox, you must enter that password now to print the document.
    5. Enter the password if required, then press [Enter].
elem_1_spacer.gif elem_1_spacer.gif

Jan 08, 2008 | Xerox WorkCentre Pro 555 Plain Paper Laser...

1 Answer

Engine failure notification

Yep. Most likely you could replace it for the price of repair

Nov 12, 2007 | Xerox WorkCentre 385 Laser Printer

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