Our housephone just stopped working. The problem is in the house; when we go to the phone co. box outside, we can plug a phone in and get a dial tone, but no dial tone when we plug into any of the phone jacks in the house. Of course, since Verizon assumes this is not their problem, they can't send us help for 3 weeks. Any ideas on a possible simple fix I could do?
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: House Phone not working
It's not an assumption, it's fact. It's not their problem, it's yours, since you get dialtone at the box.
With a meter or continuity checker, you could figure out if there is a short in the wire. Without those items, the best way to check it is to first look for a broken wire right at the interface. Then, if that's not it, plug the jack into the protector and IMMEDIATELY go to a phone and see if you hear dial tone. It will go to a busy if you wait too long. If you hear dial tone, then you probably have something off the hook or using the line. If it's still dead, then you probably have an open wire or short.
Technical training is beyond the scope of this forum, but a "cheap" meter (VOM) from the "Shack" is probably less than $15. If you unplug the line from the box outside and set the reading to ohms, your meter should read infinity or no resistance on an idle line. After you get that condition and plug the line back in, a meter shold read 48-52 DC volts on a working phone line.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Have you paid the phone bill? Are you supposed to have phone service?
Providing that you have a contract with the phone company and it's paid up, take a hardwire telephone out to the grey junction box on the outside of the house. Open the junction box and plug your phone into one of the two phone jacks inside, Try the phone. If you get no dial tone, try the other phone jack.
If you get no dial tone from either phone jack, borrow a hardwire telephone from a neighbor and try both jacks again with the borrowed telephone.
If no dial tone with your phone or your neighbor's phone, then the problem is on the phone company's side of that junction box.
If your neighbor's phone works but yours doesn't, the problem is your phones - lightening strike, maybe?
If your phone works in the junction box but not inside the house, then the wiring from the junction box to your house jacks has a bad connection somewhere. Someone - you or someone else - will have the arduous task of tracking down where that bad connection is.
1) unplug all phones
2) plug them back in and check line.
If you still have the issue,!take a corded phone with. Phone jack coed to your box on the outside of the house. Usually gray, unscrew the first box - you'll see modules there - the one with the last four of your phone number is the module we'll use. Follow the directions on the box to open that module - plug your phone into the module. Here's the important thing - if you don't hear static, then the problem is from inside your house. If you call att to come out they will charge you - but that's the whole unplug the phones and centralize your base better. However, if you still hear static in the outside box, it's an att issue and have to come out at no charge.
I have the same problem. You might try taking a corded phone to the service box outside where the telephone line connects to your house. On the underneath side there is a line jack used for test purposes. Plug your phone in there to see if static is heard. If you hear no static from this test jack, but do hear static from in the house corded phones, you probably have a wiring issue inside the house. If you hear static from the outside test jack, that's the phone companies problem to fix. Hope this helps.
When this happens you need to take the phone outside and open the phone box and plug it in. If it works the problem is inside of your house. If it does not work the problem is with the telephone company. Note if it does not work right away when you take it outside. Wait ten minutes before reconnecting the house wires. And try it again. Sometimes the telephone company will keep it disconnected for 10 minutes until the problem is taken off the line.
outside somewhere on your house is a grey telephone box, open it up with a screwdriver and look inside. your looking for a phone jack, this is where you plug a spare phone in to diagnose wether the problem is inside or outside. the phone jack may already have a small phone jack plug plugged into it, this goes to your house. unplug that and swing it out of the way. use a spare phone and plug it in there. If you plug the phone in and you dont hear a dial tone use your cell phone to call the phone company and tell them what you just did and your problem is outside. If you do hear a dial tone your problem is from the box to the house and for right now you can use an extension cord to run it inside untill you find where your problem is. When you have time you can start troubleshooting by plugging that house plug back into the grey box and unplugging ALL phones and equiptment and start checking every jack in the house to see if you have any dial tone, if you dont have a dial tone anywhere and when you call your phone line its busy that could mean you have a short, if it rings off the hook then you have a broken line, the wire colors in question are RED and GREEN and line 2 are usually yellow and brown or another color, and all of these cant touch or be crossed or you will have a shorted line. If you have kids you might want to check their room to see if theyve been playing around with the jack or jacks , a visual inspection with a magnifying glass and a flashlight into the jacks should show no metal contacts bent or overlapping. taking the covers off the jacks should see those wire colors securely wrapped around the designated wire bolt posts. If you need more assistance write me back
unplug phone line from printer, see if phone is operational, try another phone in the wall plug, if not working, go to outside box and plug phone into the test item, if not working call phone company as it wuold appear line dead/cancelled.
it sounds like you may not have any dial tone in the house. some phones have a light come on when the phone isn't recieving dial tone.[in your case the anntena] you can try plugging a corded phone into different jacks in the house.there maybe a box [called a nid] on the outside or in the basement/garage where you can plug a phone directly into it bypassing all the jacks in the house [there could be a problem in the house] if still no dial tone ,call your phone company