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House Phone not working

Our housephone just stopped working. The problem is in the house; when we go to the phone co. box outside, we can plug a phone in and get a dial tone, but no dial tone when we plug into any of the phone jacks in the house. Of course, since Verizon assumes this is not their problem, they can't send us help for 3 weeks. Any ideas on a possible simple fix I could do?

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It's not an assumption, it's fact. It's not their problem, it's yours, since you get dialtone at the box.

With a meter or continuity checker, you could figure out if there is a short in the wire. Without those items, the best way to check it is to first look for a broken wire right at the interface. Then, if that's not it, plug the jack into the protector and IMMEDIATELY go to a phone and see if you hear dial tone. It will go to a busy if you wait too long. If you hear dial tone, then you probably have something off the hook or using the line. If it's still dead, then you probably have an open wire or short.

Technical training is beyond the scope of this forum, but a "cheap" meter (VOM) from the "Shack" is probably less than $15. If you unplug the line from the box outside and set the reading to ohms, your meter should read infinity or no resistance on an idle line. After you get that condition and plug the line back in, a meter shold read 48-52 DC volts on a working phone line.

Carl

Posted on May 11, 2009

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Have you paid the phone bill? Are you supposed to have phone service?

Providing that you have a contract with the phone company and it's paid up, take a hardwire telephone out to the grey junction box on the outside of the house. Open the junction box and plug your phone into one of the two phone jacks inside, Try the phone. If you get no dial tone, try the other phone jack.

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If your phone works in the junction box but not inside the house, then the wiring from the junction box to your house jacks has a bad connection somewhere. Someone - you or someone else - will have the arduous task of tracking down where that bad connection is.

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