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Its better to send the laptop to the manufacturer for a repair as we find it as a genuine issue with either the board or with the monitor. There could be no issue with the OS and looks like its a genuine hardware problem. Good Luck.
Tricky to say without not opening it up. Sounds like one of the wires has come loose or it can be something more. press down by the left hinge, cables come through there and by pressing you can see if it is a loose connection Please rate our solutions and if you still have problems please call back for more ideas to help you
Thanks Richard Scott Technical Support New Zealand
I can help with getting your desktop onto your TV, but sound from your computer through HDMI can be much trickier.
If you only see a background picture on your TV, then your desktop has been either "extended" or "stretched" onto it. It is essentially a second independent monitor and you can drag applications over to it to see them.
To view your desktop and start menu on your TV, you need to run ati catalyst and "clone" your TV with your computers monitor. Do this by right clicking the picture of the second monitor in the catalyst display manager and choosing "clone". Now your tv and your monitor act as one.
Although i tried 3 different ati cards with hdmi outs that claimed to pump audio through hdmi, none of them worked for my HP PC. You will need a grey widget adaptor between your computer and the hdmi cable. In the end though, there's a conflict between my sound card and ATI's HDMI audio that cannot be resolved. So I run a digital SPDIF signal instead through an rca cable and get 5.1 dolby at my amp that way. Good luck.
Hi, First of all your TV should support both HDMI and VGA. If it does lets start with HDMI as you will get audio through the HDMI cable. Connect the HDMI cable to the TV and set the source on the TV to HDMI using your remote control, connect the other end to the laptop, hold down Fn and hit F5 to toggle between screens. See if that helps and let me know how you get on.
It may be the video memory on the system board. Or it may be a loose/bad LCD cable.
Hook up an external monitor and see it it does the same on it. If it does it's the video memory, if it does not, then it is a loose cable or the LCD itself. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
have you tried to the "function+8" (or the number to transfer the
signal to a monitor) when you are on the laptop with grey screen?
Did you said that grey, means that there is light on the laptop, but no colors, or that tha screen is not turned on?