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Re: Tray Not Open
Possibly what hass happened is that your disk has got wedged, (or that someone tried to insert more than 1 disk)
try GENTLY shaking the unit (unplugged) to see if the disk mechanism frees itself.
as it is NEW you really shouldn't do any more than this as it would invalidate the warranty, take it back to the shop you got it from and they should handle it for you, Tell them not to forget that you have a disk in the drive.
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You will need to open up both dvd case and dvd player! the rubber type band that turns the wheels to open tray is bad, not tight enough to turn wheels! This rubber type band is located at the front of tray. you might be able to get tray to open by taping the top front of player after you push eject, just not hard enough to bend case.
First make sure the "Eject" button has not stuck while pushed-in. Clean the Tray window/opening and the inside of the front part of the tray. Then try to push the tray in a little bit when closed and drag it out while open! By the time dust gathers on the greasy tray rails resulting it not to open and close to the full extent. If it helps but the problem comes back, then you should open the box and clean the rails more thoroughly. Have a look at the switch that senses the tray state (open/closed) too. OBS! That is not the same as the "Eject" button! Switch placement is device model deppendant but it is usually placed on the stationary part of the disc-player unit under the front end of the tray in the middle!
Some units do eject a disk they don't recognize. That a player can't read a disk could be a result of incompatibility, dusty optical lens or faulty/old laser. You may clean the lens by using a "Cleaning disk" or blowing with an air spray(or a straw with your mouth) through the opening of the tray.
Good luck Please rate positively if helpful, thanks!
There are two ways to open the CD/DVD drive door
if the button just below the drive tray does not work.
Go to My Computer and right click on the drive and click on Eject.
If this does not work then you can manually open the CD/DVD drive tray by -
Straighten a paper clip and gently insert it into a tiny hole below the drive
tray next to the Eject button. Push the paper clip gently until the drive tray
pops out, then pull the tray until it is fully out, then you can remove the
If you still having problem opening with the Eject button, then the CD/DVD
drive is faulty and needs replacing.
What could be done is to leave the set Switched ON for many hours even overnight and see how it can change if there is a possible fault on the motherboard, a change of value in electrolytic capacitors. If there is no result then there is fault in the motherboard and you need to take consensus for an estimate.
Sounds like you'll have to use the manual release to open the tray.
Turn the unit off.
There should be a small hole just under the tray, unbend a paper clip and push it in the hole, the tray will come out part way, it can then be pulled out by hand to retreive your cd.
Reclose the tray and turn on the unit. If it now functions normally, the problem was most likely the cd, but I would still use a laser cleaning disc just to make sure the lens is clean.
Hey I just found out how to UNLOCK the tray Power up the unit, wait for it to read the disc if one is inserted. hold the stop button and the power button down together for 5 seconds the display will show UNLOCKED Open/close button should be restored
I am pursuing the exact problem above. I have found a not so hi tech solution. I firmly rap on the top above the disc drawer. This is while Close is being displayed and the drawer is in. If you hear some spinning and load displays it should now work. It may be back to cycling again on the next ejection though. Technically I figure it may be a sticky magnetic reed switch or what ever they use to detect the drawer position. Mine displays either open or close when it starts to cycle.
To unlock, manually press and HOLD the open/close button & the stop button simultaneously, and HOLD them both down until the lock picture disappears. The DVD will eject when you press the open/close button.
To lock the DVD inside the machine, repeat the same step, and it will lock it inside.