Dropped calls

to know the upload speed, go to the website " http://www.testmy.net/speedtest/dual_load.php " you can see the link "Start dual test" and click on that. wait for few moments, you get the speed test results which will show up your upload and download speed. you upload / download should be 120kbps atleast. please let me know you VOIP provider name.

You have pretty good upload speed.
I guess your network setup would be .....
Cox_motorola modem-->Netgear-->Packet8 device
If So...... then follow the given steps below..


Remove you netgear router from your network and connect the VOIP device directly to the modem ( Cox modem-->( wan port )Voip device ) and reboot the network like unplug the power to the VOIP device and motorola modem. wait 1min. plug the power back to modem first, wait for the "online" light to be solid and then plug the power back to VOIP device.
- make few test calls and check the sound quality. if it works fine, then it is nothing but the firewall on your Netgear router blocks the voice traffics on your network so we need to open ports to allow the voice traffics, inorder to use VOIP device with Netgear Router.