Question about 8x8 Packet8 Broadband Phone Service Adapter

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Dropped calls My internet provider is thru the local cable company and everytime the internet fluxuates I get dropped calls.  Sometimes I can hear the other person but they can't hear me.  Sometimes there is no sound at all.  Can you make a suggestion as to how to fix this?

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  • Ahinee Oct 24, 2007

    I told you I don't know the upload speed and the network setup is through Cox Cable, the cable modem is a Motorola.  I told you all this already.

  • Ahinee Oct 25, 2007

    Download (1496kb), Upload (579kb), VOIP (Packet8), ISP (Cox Cable),  Wireless Router (Netgear), Modem (Motorola),
    Thank You for your patience.

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I had 8x8 service.....sorry to say they SUCK, and their tech support aren't a lick of help......Went with Vonage and the calls are clear and I can send DATA and FAXes with out the additional charge 8x8 wanted,,,,,

Posted on Nov 13, 2007

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  • 22 Answers

Hi  Ahinee,

 

Most of the audio issues happening because of the internet issue. I understand your internet speed fluxuates. Can i know your Upload speed, Network setup, cable modem make and model?

 

 

Posted on Oct 24, 2007

  • Lakshmanan  K
    Lakshmanan K Oct 25, 2007

    to know the upload speed, go to the website "http://www.testmy.net/speedtest/dual_loa... " you can see the link "Start dual test" and click on that. wait for few moments, you get the speed test results which will show up your upload and download speed. you upload / download should be 120kbps atleast. please let me know you VOIP provider name.

  • Lakshmanan  K
    Lakshmanan K Oct 25, 2007



    You have pretty good upload speed.

    I guess your network setup would be .....

    Cox_motorola modem-->Netgear-->Packet8 device

    If So...... then follow the given steps below..





    Remove you netgear router from your network and connect the VOIP device directly to the modem ( Cox modem-->( wan port )Voip device ) and reboot the network like unplug the power to the VOIP device and motorola modem. wait 1min. plug the power back to modem first, wait for the "online" light to be solid and then plug the power back to VOIP device.

    - make few test calls and check the sound quality. if it works fine, then it is nothing but the firewall on your Netgear router blocks the voice traffics on your network so we need to open ports to allow the voice traffics, inorder to use VOIP device with Netgear Router.

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