Question about Sony BRAVIA DAV-HDX267W Theater System with Wireless Speaker Kit System

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DAV-HDX265 dvd tray doesnt open


My Sony DVD home theater DAV-HDX265 dvd tray has stopped opening and shows C 31 00 error few cliking noises. But all sound features are working fine with my TV. Please help me fix this issue.

ThanksNew unit only used about 10 times. Both DVD and attached VCR were working fine after setup and the surround sound was great prior to this. Now the unit displays "Please Wait" continually when turned on, and DVD tray will not open. No noises are heard and no error message displays. I can cycle through all component modes with the Function button. Can play VCR, but only get video with no audio. Tried unplugging system for 1/2 hour to reset; no luck. Tried pressing Open/Close and Stop buttons (on unit) while turning volume control to right as suggested in Solution #1, but no luck. There are no discs in the unit. Does this mean the tray is stuck? If so, how do I unstick it? Any help much appreciated... Thanks!

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  • elmodog May 11, 2009

    I'll be happy to check if you can advise how one gains access...?

  • elmodog May 25, 2009

    Kevin, When I took the player apart, nothing appeared obviously broken, neither were any of the several belts off-track. I looked at the link you recommended and found nothing directly applicable, as it addressed xbox and samsung products, though I did read it for any general hints. Alas, I'm no techno-geek! ;) I've ordered a new Panasonic system and hope it performs better! Thanks...



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Probably the gear that opens and closes the drive is broken, Also have to check the belt is correctly placed on the gears.
You have open the player to find the exact reason.
Also check this link for help....

Let me know the status.

Posted on May 11, 2009

  • Legin Varghese
    Legin Varghese May 11, 2009

    For this you have to open the dvd player



  • ahmed_raza76
    ahmed_raza76 Jul 08, 2012

    i had a same problem what should i doo with my home theater give u r number plz



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