My Canon Pixma MP780 has all new cartridges installed and I pressed them all down until I heard the clicking sound as usual. The machine had showed two cartridges as needing refilled but after a couple of tries it would not print anything. I then did the normal printer maintanance of cleaning the nozzel and head through the computer. It is now flashing wrong cartridge and will NOT slide the cartridges back over so I can remove them. I have tried turning the machine off and on and unplugging it. Any suggestions???
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I have to ask this question of you, just to make sure this is not an issue.Are you using a factory new ink or toner cartridge? Please consider the following: If you are using a refilled (theabsolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges. They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors. If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges Don
Are you using OEM cartridges or refills?
If you still have the old cartridges, put them in and see if the PC gives you status for the empty cartridges. If the system correctly statuses the old cartridges, check that the new cartridges the correct ones for your printer.
From the front panel (Macintosh and Windows)Press MENU or SETUP (depending on the model). Press the right ARROW repeatedly until the display window reads Maintenance. Press ENTER. Press the right ARROW repeatedly until the display window reads Align Print Cartridges. Press ENTER. The unit will begin the alignment process and the display window will read Printing Alignment Page Verify that the alignment was successful after the page is complete.
Thank you for your inquiry concerning your PIXMA MP160. We value you as a Canon customer and appreciate the opportunity to assist you. We regret to hear that you are experiencing difficulties with the ink levels in your PIXMA MP160.
This message may be resolved by resetting the unit. Please follow these steps:
1. With the printer powered on, open the cover. The ink will move to the left hand side.
2. Push down on the end of the black cartridge. A clicking noise will be heard.
3. Slide the cartridge out of the holder towards you.
4. Push down on the end of the color cartridge. A clicking noise will be heard.
5. Slide the cartridge out of the holder towards you.
6. Once both cartridges are removed, unplug the power to the printer (without turning it off).
7. Reconnect the power cord.
8. Turn on the printer.
9. Open the cover. The carriage that holds the ink will move to the left hand side.
10. Make sure the orange cap is off of the bottom of the black cartridge.
11. Place the black cartridge in the bottom of the printer.
12. Slide the black cartridge back until is cannot go back any further.
13. Push up on the end of the black cartridge, a clicking noise should be heard.
14. Make sure the orange cap is off of the bottom of the color cartridge.
15. Place the color cartridge in the bottom of the printer.
16 Slide the color cartridge back until is cannot go back any further.
17. Push up on the end of the color cartridge, a clicking noise should be heard.
Please note that the color cartridge will stick out further than the black cartridge.
Close the cover. The printer should make some noise for a few moments, and then return to standby.
If the message persists, to clear the low ink warning message, press and hold down the <STOP/RESET> button for at five seconds, and then release it. This will disable the ink detection until that cartridge has been replaced.
We apologize for any inconvenience this may cause.
Please let us know if we can be of any further assistance with your PIXMA MP160.
Thank you for choosing Canon.
Thomas Technical Support Representative