Question about Microsoft Wireless Laser Desktop 6000 Keyboard/Mouse

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Shift key not working

Just purchased a microsoft wireless keyboard 6000. the shift key is not working, so i am unable to capatalize letters or use the symbols above the numbers. please help - i would put an exclaimation mark at the end of that sentence if i was able to. thanks

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It's entirely possible that the keyboard may be defective out of the box. But just in case, see if you can try cleaning out that portion of the keyboard, on the off chance that debris may have snuck into the key area. Use a can of compressed air (and be careful not to get any of the liquid duster gas in there, as that could potentially damage the components). If you have access to another computer though try using the keyboard on that computer as well, see if it's specific to just your computer, or the keyboard itself. If the shift key works fine on another computer, then there may be something goofy with your keyboard and/or language settings (Check your Control Panel and just review your settings to make sure you're using the proper layout for the language you wish to use). If the shift key still doesn't work on the other computer though, then I would bring the keyboard back along with proof of purchase, back to where you bought it from and have them replace it with a new one.

Posted on May 11, 2009

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Posted on Jan 02, 2017

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