Question about Sharp Aquos LC-37GD6U 37 in. LCD HDTV
I have the LC-26D4U Sharp Aquos model tv. Everything has worked fine for the 18 months or so that I've had it but now it seems as if something is internally wrong with the speaker connection. When the TV first turns on I hear a popping sound come from the right speaker. The first time this happened I turned the TV on and off a few times and the problem fixed itself. Since then, however, I hear that popping sound (just from the right speaker) and I get no sound. When the sound did work, both the left and right speaker worked fine and I still only heard the popping sound from the right speaker. I have tried different connections (HDMI, component, regular video/audio cables) and still nothing. It is certainly something internal that is the problem and I was wondering if you have heard of this problem before and know of a solution or advice. I am out of warranty and do not want to pay a few hundred if this is something I can easily fix myself.
Thanks for any help.
GOOD NEWS - - According to the Sharp Technician I just spoke with a "Service Bulletin" went out to all their techs about the sound issue on these Sharp Aquos. I'm having the exact same sound probem and I'm in the process of having the technician come out at no charge so call the number given in Solution #6 and #9 (1-800-237-4277) and keep pressing #1 until you get a technician. Have your serial number ready and they will need your name, address and telephone #. They will then give you a case number and transfer you to dispatch (which closes at 5pm central). Thanks everyone for your help and posts - you made our day!!!
BTW - We also have the problem of the TV turning on and off by itself but the technician said they had not received a service bulletin about that yet.
Posted on Jul 07, 2009
Almost all intermittent audio or audio failure problems with Sharp Aquos LC**D4U, LC**D5U, LC**D6U, and LC**D7U televisions are the result of a relatively simple design flaw involving the heatsink pad compound used on the Tripath TA-2024 amplifier chip (IC2502) found on the A/V board. This compound has a fairly low melting point and, over time, tends to seep out from between both top and bottom heatsinks onto the legs of this chip as well as onto circuitry immediately surrounding it. Further, over time the seeping compound also becomes somewhat conductive creating bridges which short the audio amplifier circuit causing everything from intermittent audio to complete audio failure.
Fortunately, in almost every case audio can be completely restored by cleaning the old compound from both top/bottom heatsinks and from both sides of the PC board in the area immediately surrounding the chip (I used rubbing alcohol which worked quite well). Sharp has issued a service bulletin addressing this issue (LCDTV-194) wherein a ‘2502 Heat Kit’ is specified. This kit is Sharp Part Number: PSPKIT663WJZZ and is available from circuitcity.partsearch.com for $19.95. However, it’s entirely possible to get by with the heat pad only, Sharp Part Number: PSPAZA663WJKZ for only $9.95. Please note that board replacement for this problem is almost never necessary, so if you’re working with a repair technician be sure and insist that he/she be certain to try cleaning the old board and replacing the aforementioned heatsink pads before charging you for a new board.
If one is reasonably familiar with electronics disassembly/reassembly and is willing to take their time, this can even be a DIY project. It is possible to find ‘important service references’ by simply entering LC26D4U (the 5, 6, and 7 series are very similar, and this information covers all screen sizes) into the search field at eserviceinfo.com. This will greatly aid in disassembly/reassembly of the TV, as the A/V board is somewhat ‘buried’ under other boards. Please refer to post # 373 at avsforum.com/avs-vb/showthread.php?t=647174&page=13 for pics of the information detailed here.
My knowledge of how to solve this issue came primarily from finding the research efforts of ‘Aureius’ on the AVS forums, and particularly from his taking the time to post the solution publicly so that others might save time, money, and aggravation. I'm just passing along the information. Thanks Andy!
I also wanted to mention that a couple of other very pesky common problems with these series of Sharp TV's involving symptoms of random powering-off and/or powering-on, and 'function lock-ups' of various sorts are easily remedied through two firmware updates (Main CPU: PH1UU112, Monitor: MD1UA104). These are not available to end-users via the internet but it may be possible to get the files from an understanding factory-authorized repair tech. They are installed using an SD memory card (don't use the HC high capacity sort, use only those that are NOT HC) which is inserted into a special slot in the back of the machine. For those of the DIY persuasion, information about how to check whether your TV has old firmware in need of an upgrade is readily available through internet search.
Posted on Feb 16, 2009
This is a common problem with Sharp Aquos TVs and just started happening with my 32" LCD. Per craig3215's suggestion below (from Jun 26, 2009), calling Sharp at 800-237-4277 (and pressing "1") immediately got me to a technician who said "It's a common problem with these TVs so we are handling them out of warranty." They take your name, address, and phone number, give you a case number, and send someone out to fix it for free.
In the meantim, attaching a set of powered speakers to the Monitor Audio Out can get you by until the technician comes. You can go to the TV menu and change the Audio Out to Variable if you want to control the external speaker volume from the TV volume.
Posted on Jul 04, 2009
I have experieced the exact same problem with a LC37D6U. The
problem fixed itself a few times by turning on and off, but now the
sound is just dead. I have bypassed the internal sound by
connecting the audio outputs on the TV to the stereo and going into the
TV's menu and changing the sound output from fixed to variable so I can
use the TV's volume control for the sound.
I have recently run into problems with other electronic equipment notably PC video cards and PC motherboards where just around 18 months capacitors bulge and leak and in some cases explode. I would not be supprised if these TV's are suffering from the same problems that I have seen on other electronics.
Posted on Mar 09, 2008
I have a simlar problem with my lc-26d4u. i bought it in april of 2006. i had absolutely no problems until last week when the tv had no sound at all. i plugged in my dvd to see if this was a problem with my cable setting but this was not the case. the problem was obviously internal.
i called the sharp authorized technicians. they told me this was a common problem with this model and the only solution was a company upgrade of the soundboard which would cost ME $425!!!
I believe this is ridiculous given the fact that this is a problem not only prevalent on this message board but ALSO WELL KNOWN and recognized by Sharp themselves. I believe it is unfair to pay these costs. Have any of you approached the company about this issue???
Posted on Mar 21, 2008
Thanks to the avsforum thread I did the below, they treat it like your under warranty
Thanks to all the info on this thread, I got the sound on my LC32D6U fixed for free. Even though the TV is out of warranty, Sharp considers it under warranty for the sound problem. The number i 800-237-4277.
Posted on Jun 26, 2009
I have the same problem "lost audio complete" and at the bottom of the screen it will shift to the right for a split second. I bought my 32" in 2006, at the time I was a sales man and sold allot of them to customers. :(
I have found out that the heat sink on the A/V board has a Jell pack that becomes conductive after a while and damages A/V board "the Technician that came to my house told me that's a common issue with the Aques 24" - 42" TV. I bought the extended warranty and I had it replaced, within 2 hours it lost the audio.
sharp did not figure out the problem until it was too late the A/V board is a removable board and their answer is to replace the board, forget about it and hope it doesn’t happen again.
Posted on Jun 16, 2008
Same problems as everyone else, no sound a few months after warranty expired. I bought some high quality computer speakers (Altec Lansing VS4121) and connected them to the sound output of my TiVo. I have to manually switch the wires when I play a DVD and there’s no remote volume control, but it’s cheaper and quicker than replacing the soundboard.
Posted on May 10, 2008
See # 7. Same Sound issue. Sharp Tech Support tried to refer me to a service company for out of Warranty service (which I would have to pay for), but I was politely persistant and referred to the information below about this being a common issue and that they HAVE covered out of Warranty servce in past, and after talking w/ a supervisor, they agreed to dispatch service for me. Just a heads up that this (agreement to provide extended warranty service) apparently does not "pop up" on their screen, so if Tech Support agent hasn't dealt with this before, you will have to push them to elevate issue to get the desired outcome.
Posted on Dec 11, 2010
Found an independant service tech in Hooksett NH, he knew of the problem we probably all share, the insulation melts inside the set Sharp 37 Aquos. I fought with the idiots at Sharp 4 years ago, they owned up to nothing, then finally sent me a refurb replacement!! Yahoo. Same problem 4 years later, the tech solved the issue, detailed cleanup of the old insulation and replaced the insulation with a better pruduct, one that does not melt inside after 1 to 2 years use. I lost interest in dealing with Sharp, the $225 paid out to Doug in Hooksett was worth it, he also spoke on behalf of techs stating how useless Sharp is trying to resolve uissues even on their end. I will never buy another Sharp product ever again, please pass it along, the picture and audio has been fantastic since Doug cleaned up Sharp's mess!! Chester Repair in Hooksett NH great job!!
Posted on May 20, 2010
Thank you very much! I had this same problem with my 37 inch Sharp. Called the toll-free number, repairman came a few days later, took out the bad part, and replaced it, all at no charge. Problem solved! Be sure to mention the "technical bulletin" about this issue.
Posted on Nov 11, 2010
Hi There, This forum saved me big bucks. I was persistent with Sharp at the 800 number and they offered a 1 time out of warranty repair at their designated authorized repair shop. Sharp is aware of the problem but will not offer free out of warranty service unless you are persistent and tell them it is a common flaw in the design. I also told them about this forum which helped convince them to offer a free 1 time courtesy repair! Thanks to all of you.
Posted on May 01, 2010
I followed Ggleg's suggestion about the ic502 chip,it didn't work,but I then tried the other heatsink, same problem,different chip( ic3800),and that seemed to fix it! I don't know what the chip does, but it get's pretty warm. I still have to do a better job before I put it together.Thanks Ggleg!
Posted on May 24, 2009
One solution that I found can work is the following. In the winter months, if you are in a geographic part of our country that experiences cold winter, the humidity inside a house can be low, creating static electricity. Thus, there is a the possibility that the issue may be with your digital video box and not your t.v., assuming you have such a set up. Try not only unplugging your t.v., but while it is unplugged, randomly hit the buttons on your digital box. On the surface, it doesn't seem like doing this makes any sense, but a t.v. repair professional indicated that it empties out the memory in advance of the box resetting (or something along these lines). In summary, it work and we have since moved a humidifier from another location into the house into the room with the Sharp t.v. and (knock wood) have not had any other problems surface since the t.v.'s sound went out. If this technique works, you will have saved yourself several hundreds of dollars. If not, there is the possibility that the insulation around your sound board is an older type of insulation that (for lack of a better word) "melts" and causes problems with the Sharp's sound. I learned through my repair experience that the newer Sharp's use a different type of insulation. Good luck and respond back if this approach works.
Posted on Feb 16, 2009
Oh ****. Offtopic: I was searching today with the hope of finding something as of why my Sharp does not get any sound out when it's connected to the PC. DVI-to-HDMI (video signal) is fine. But I cannot get any sound no matter, goddamn...
Anyway, I bought my Sharp LC32D44E 2 weeks ago. From time to time, I thought I was just hearing things, that that popping sound as you call it came from whatever place just not the TV. Until today I'm not convinced that it comes from the TV, but the fear that it does is all there and present. Then I read you guys having the same frickin' problem with your Sharp TV's and it poped out for me that.. that just might be it. Although my TV is brand new, I DO think I heard some irregular clicking, popping sounds coming from the TV. But they are too random to really test anything. And I was saving for it for some time... ****!
Posted on Aug 08, 2008
I've had the same issues that started last week. I just bought my TV model lc-32d6u in 2006
before Thanksgiving and it's not even two years yet and the soundboard
Tried the whole system reset/reset jig at first audio came back fine without any problems, but as soon as you turn off the tv and turn it back on dead silence... How frustrating!!
In the meantime, I'm using my home stereo for audio, but I can't play my PS3 now =( what a bummer...
Sharp reps are no help either, they'll ask for your address just to give you a contact number for the nearest dealer that can fix the problem.
They should be ashamed of themselves.. I want a full refund.. good picture but picture is not good without sound.. what a total ripoff... they should recall these aquos tv's until they fix the problem. what a waste of $$$$$$$$$$
Posted on Jul 20, 2008
Exactly the same problem with my two year old Aquos LC-26D4U: popping sound from the right speaker (always the right speaker), then no sound. I called Sharp and they gave me a local shop with very poor customer reviews. I emailed Sharp customer support and forwarded them a link to this page as well, they got back to me with the same local shop and nothing else. Very disappointing.
I followed rsuchowi and BlueScreenEr's solutions and connected my TV with my computer speakers, now the sound is back. But Sharp's reputation is lost.
Posted on Jul 03, 2008
I have a Sharp LC32D6U with the exact problem, light pop out of right speaker, no sound. The unit was purchased in August of 2006. I contacted Sharp with tjrose's information about the heat sink, asking about a service bulletin and to see if Sharp was going to do anything about this for customers...we'll see.
Posted on Jun 25, 2008
I had this sound problem with my (almost ) two years old LC-46D64U , call Sharp: your model is not included.. your service visit will be $250.- (South FL) Then I call VISA, they sent me the claim paperwork by email, I'm sure I'll get it fix for free. Never again a Sharp.
Posted on Oct 13, 2009
Your main board is bad.
Posted on Sep 03, 2015
Hi, i had a same problems. I start fixing my own, took a back part off and try to figure out whats wrong. I find one chip is burn out. I bought another one on online and put it in. It cost 8.99$ but took off everything and back was 8 hours together. It was working for another 8 months and now i have a same problem. Look like i have to do all work again. Im not sure this chip is a problem maybe chip burn out for another reason, but as soon i change it sound come back and work. I prefer next time to buy a Panasonic! I had for 5 years no problem. Thx
Posted on Sep 16, 2011
I am starting to notice a click coming from the right speaker. This TV is only 1.5 months old and I was gone fro two weeks!!
Posted on Jan 31, 2011
This is a great site. I have the same problem as everyone else. I called the phone number 18002374277 and followed what number 6 did, kept pressing one till I spoke with someone, they took my info sent me to dispatch and they said as a 1 time courtesy they would fix it free of charge since it was out of warranty. Thanks for the posts.
Posted on Nov 27, 2009
Contacted Sharp as per Solution 6.
Note that the first person I spoke to said he wasn't aware the problem. But then they transfered me to Dispatch and they said it would be taken care of.
Repair was as described in Solution 10., Only the heatpad was replaced, after cleaning the area with solvent.
So far, so good. Kudos to Sharp for fixing my 5 year old TV.
Posted on Aug 01, 2009
Have a simlar problem with my lc-26d4u. i bought it in april of 2006. i had absolutely no problems until last week when the tv had no sound at all. i plugged in my dvd to see if this was a problem with my cable setting but this was not the case. the problem was obviously internal.
i called the sharp authorized technicians. they told me this was a common problem with this model and the only solution was a company upgrade of the soundboard which would cost ME $425!!!
I believe this is ridiculous given the fact that this is a problem not only prevalent on this message board but ALSO WELL KNOWN and recognized by Sharp themselves. I believe it is unfair to pay these costs
Posted on Jul 18, 2009
I had the same problem and I just got a Home Theater System and hooked it up very simple and It worked I bought from target for 173.00 but there are cheaper ones you just have to look around maybe walmart or sams club or any other places that have electronic. You can find one as low as $70-90 bucks
Posted on Apr 24, 2009
I had the same sound problem. I took off the speaker, went to Radio Shack and bought some small speakers. I needed a Y-adapter Audio Cable and coupler too. I hooked it up to the audio out on the TV and now I have sound !!! Only problem is the volume can't be adjusted with the remote. Worked for me, hope it works for you ! At least I saved the set and avoided the repair cost, which now seems to be up to $500.
Posted on Jan 03, 2009
Same problem as the rest of you. I replaced with a Samsung and will move the sharp to the bedroom and use self amliied computer speakers. Will never buy SHARP AGAIN!
Posted on Nov 04, 2008
Our Sharp has been popping since we bought it two years ago and now, no sound. Unbelievable!! I am finding people with the same problem all over the internet. Sharp should really sit up and take notice as I will definitely tell everyone I know NEVER to buy a Sharp.
Posted on Oct 29, 2008
Just add me to the list. Same timeframe and everything. I was quoted $264.95 to see what the trouble is and initial labor. Parts and whatever else (additional labor) would cost more. I've already tossed it.
Posted on Oct 28, 2008
Same problem with my Sharp Aquos. 18 months and then no sound. What a pain. No one wants to work on it. Never another Sharp!
Posted on Aug 30, 2008
I had the same problem lc26d4u. called sharp and they gave me a place to send it to . cost me 260.00 estimate to fix tv. have not heard from them since. but heard they may have sent the tv to the manufacturer. same sound board problem
Posted on Apr 02, 2008
All issues discussed above, yup we've had the same. **** sharp. go sony.
Posted on Jul 09, 2008
I have the repair for this unit but that is how we technician's make a living just as you do nothing is free in life hell i wish my car would last for years and then get it fixed for free waaaaa waaaaa!!!
Posted on Aug 27, 2009
Well, apparently this is a huge problem with many flat screen TV's. They surpress the volume output from all external sources (like DVD players) so you don't blow up their tiny speakers. They just expect you to add on a home theatre system to boost the volume their small speakers cannot handle. This is a real problem if you are in a boat or RV and do no have the space or electrical capacity to do this. I had the TV checked out and Sharpe said it met their factory standards so there was no help there. We have had to go with a small amp & speakers just to hear the TV & DVD movies etc. They need to put better quality speakers in these TVs. The video is awesome, now work on the audio guys!
Posted on Oct 20, 2008
Yes this is a common problem. You have to have it refered to a TV SHOP. I can fix it for you but in CA. the wiring on the speakers needs to be upgraded to a thicker wire. The gauge is to small for the current needed to flow evenly.
Posted on Feb 13, 2008
First off a little tip that manufacturers don't tell you is that you HAVE to TURN OFF the POWER to ANY UNITS that you are Connecting to via HDMI!!!!!!! If not you can short out the Inputs!!!!!!!! HDMI is usually Automatic, But sometimes you need to go into the Menus on all Devices to the HDMI section and write down their settings and compare them. Any definition that you are not sure of check the Manual or Google it! Match all the Settings (there won't be Much!) Hopefully the Inputs were not Damaged it only takes one time to short it out and then the Repairman makes a few bucks! Good Luck!
Posted on Apr 29, 2009
If you had sound from the onboard speakers before and lost it (without changing any settings), then try the main resets in the back by the a/v in and out jacks. If this does not work, call Sharp Customer Service (1-800-237-4277) and tell them that you already did the resets. There is a known problem with a heat dissipation pad for the onboard speakers and they will send a repair tech to replace the pad for free, even if you are out of warranty. At least that was the case with my LC-32D6U.
Posted on Aug 23, 2009
Tips for a great answer:
Feb 13, 2008 | Sharp Aquos LC-37GD6U 37 in. LCD HDTV
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