Question about Canon PowerShot S5 IS Digital Camera

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Lens error, restart camera, how do i fix it?

I just took out my camera from the repair shop because it was saying lens error restart camera, and it was working fine for a few pictures and the next day I picked it up and it turned on and gave me the same msg, is there a way that I can fix it on my own?

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  • Canon Master
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Lens error, restart camera

Your Camera is full of sand and you can try blowing it out and banging it out. But I'd say it's time for a new camera. Regards Thestreeker

Posted on Oct 19, 2007

cyrylthewolf
  • 143 Answers

SOURCE: Lens error

It definitely does sound like one of a few things:

  • The transmission system that moves the lens in and out has a problem with it's gears. There is most likely a gear or an actuator that has fallen out of alignment and is getting stuck at a certain point as the lens comes out.
  • The motor or servo that drives the transmission system is failing.
  • There is a physical deformity of the lens architecture itself that is preventing the lens from coming out.
Any of these symptoms is most likely going to be accompanied by a grinding sound. Especially if the gears are somehow stripped. The "puttering" sound be a description that would fit the sound a motor or servo makes when it's trying to cycle itself over but is failing. (Much like a car that is trying to start up, but just won't turn over?) That would definitely be an indication of a motor going bad in the camera.

Either way, this is something you're definitely going to have to refer to Canon's technical support on. If your camera is still under warranty, you're going to have to get them to replace it or at the very least SERVICE it.

I myself will ALWAYS insist on REPLACEMENT. One might argue that the terms of the limited warranty state that they reserve the right to either replace or service the device...

...but TRUE customer service tells a different story. I have NEVER had anything serviced. I have always had replacements. Either I've INSISTED on it or they've just been smart and not even made it an issue by making it their procedure. I get a brand spankin' new device and THEY get a happy customer.

Always keep in mind how much you spent on their product and ENGRAIN that into their heads.

Here's the deal...

If you ARE out of warranty, get around that by telling them that you DID buy it within the last 9 months and that you do NOT have proof of purcahse. If they insist on asking for it, then humor them and "try" to look for it and once again inform them that you do NOT have it.

They can't really dispute the warranty at that point if they can't prove that you DIDN'T buy it within the last 9 months.

I hate to work the system like that... But I paid $400 for mine. I'll be damned if I'm going to be out the money for it! Am I right?

Anyway... That is the best advice I can give you, unfortunately.

Call them as soon as you can! Get it replaced!

If you think that you can keep yourself together and composed well enough to play the system... Contact Canon's tech support and see what you can accomplish.

Remember... It's not as if you're going to get in any trouble. The worst they can do is refuse you. You have NOTHING to lose but the money you spent on the camera!

Here is their support info.
--------------------------------------------------------------------------------------------------------------
For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. - 12:00 midnight. EST, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays).
--------------------------------------------------------------------------------------------------------------

Good luck with this. Let us know what comes of it. :)

Cyryl

Posted on Nov 17, 2007

edo333
  • 55 Answers

SOURCE: Lens Error, Restart

When you start the camera does the lense zoom out, and or does the lense cover open and close properly?

Posted on May 01, 2008

ginko
  • 19396 Answers

SOURCE: Lens error, restart camera

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Posted on Jul 05, 2009

rajak2009
  • 527 Answers

SOURCE: Lens error, restart camera

Sir,
The problem seems that miniscule dust/sand particles jam the gears which moves the lens.
It is possible to turn the lens motor by hand bit by bit and remove particles stuck in the gear.

Also try restoring the factory settings and resetting the camera and seeing if that makes the error to go away. To do that, hold down the Menu button for five seconds. This should reset everything and (hopefully) make the error stop. If it doesn't, then you've got a separate problem-- come back and let us know if the error is still there. Also, if you have photos stored on the camera's internal memory, resetting the camera will delete those so make sure to download them first.
Thanks
Good luck!

Posted on Aug 07, 2009

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1 Answer

My camera says, Lens Error, restart camera. What do I need to do?


A lens error can be caused by physical damage to the mechanism that controls the lens, or debris that is interfering with the operation of the lens.

This article may be able to help you with a "do it yourself" solution.
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

In the event that your problem is due to physical damage and not just dirt or debris, you will need to take it to a local camera repair shop for troubleshooting-- though with most consumer digital cameras, labor and parts cost of a repair can easily exceed the value of the camera.

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A lens error can be caused by physical damage to the mechanism that controls the lens, or debris that is interfering with the operation of the lens.

This article may be able to help you with a "do it yourself" solution.
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

In the event that your problem is due to physical damage and not just dirt or debris, you will need to take it to a local camera repair shop for troubleshooting-- though with most consumer digital cameras, labor and parts cost of a repair can easily exceed the value of the camera.

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Very difficult to repair at home due to having to remove most of the camera insides to get to the lens mechanism. The lens then needs to be opened in a dust free enviroment and repaired. Your best bet is a local independent repair shop.

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There is sand inside the lens, this is quite normal if camera had been in contact with sand, you won't fix it by taking battery out, try blowing on lens gear, in attempt to remove sand particle, you can also use a compressor, like the ones at the petrol station.
The right thing to do in this situation is taking the camera for repairs, as the lens barrell must be opened and cleaned.
See if you can unlock it by chance in the way suggested, if not you will have to take your camera to a repair shop.
Check your guaranty terms.

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This lens is in need of repair, though contrary to what some of the people on this site will say, paying $150 for a lens repair is completely unnecessary.
Usually a problem like what you are having is just a realignment and cleaning of the lens and gears. This in itself is a relatively cheap repair ($50-$75) Sometimes however, the plastic housing covering the lens itself gets damaged, or the lens twists inside the housing, which many times can require purchasing a new lens (this will run $150 or so).

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Lens Error, Restart


Hi

What you are seeing is a generic stuck lens error message, turning off the camera and turning it on again will not fix the lens unfortunately.

Your lens needs to be cleaned or repaired, and if it cant be repaired it needs to be replaced. There are online places that will do it for a decent price and there are others that overcharge by way too much.

Fixya rules prevent me from giving you a link to anything off Fixya that would help you fix your camera.

Good luck from....

Darntoothysam com

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Lens Error, Restart


The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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Lens error, restart camera


Your Camera is full of sand and you can try blowing it out and banging it out. But I'd say it's time for a new camera. Regards Thestreeker

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