Question about HP OfficeJet 6110xi All-In-One Thermal Printer
Black ink was low on printer, replaced cartridge and they display screen said press enter to align cartridges, everytime I would press enter, it stated that the machine was busy. I turned the printer off and then turned it back on. Now the display screens says "Scanner failure" turn power off then on. Did this and still there comes a loud clicking sound. Can't imagine just changing the ink and now my machine is down.
Scanner failure means that the scanner bulb is no longer working. There are a few things that can sometimes bring it back but it may be a permanent issue.
1) Make sure printer is directly into the wall and not a surge protector or power strip
2) Remove cartridges from printer
3) Unplug power from back of printer and wait 30 seconds
4) While printer is unplugged press the # and 6 keys and plug power cord in. Keep holding # and 6 until the printer has either powered off or it says semi-full reset
5) Go through initialization process - if it works great the issue with firmware is fixed. If not then the scanner bulb isn't functioning and you are looking at replacing the unit.
Posted on Sep 29, 2009
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Posted on Jan 02, 2017
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