Question about Office Depot Ativa DQ60M Shredder

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Ativa dq60m the blades on my shredder are all messed up and keep jamming i have had the unit a little over a year. i can not find the reciept but i know i bought it at the collierville office dopot what do i need to do to get the unit replaced if they will still cover it

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Re: ativa dq60m

The main problem with paper shredders is tha t they don't get their proper maintenance...
They should be lubricated (If you open the door, you will probably find a small bottle with lubricating oil inside the cabinet). Look inside the supplied manual and follow the instructions.
I tell this because one of my friends has business with paper shredders, and the most common cause is missing maintenance and/or lubrication.
If it's the blades in the center that cause the problem, this points to a worn out wheel that hasn't got the proper lubrication.
The solution is to get a new shredder, or if your shredder is of a known brand, get a new set of wheels.

Posted on Jan 06, 2008

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Hw do I free blades that are very tightly packed with paper?

Unplug the Machine, rotate them in reverse or you can pick the paper out by hand. UNPLUG the machine.

Oct 02, 2014 | Office Depot Ativa DQ60M Shredder

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I placed less than 12 sheets of paper in the ativa 1250 shredder. it's reading overload. can you help?

The problem seems to be the plastic gears and/or bearing supports. Unless it is in warranty, it's going to cost you more to repair than replace, and even then Ativa's customer service is not the best and neither are their shredders: I suggest you look at

Jun 29, 2014 | Office Depot Ativa DQ60M Shredder

1 Answer

I have a Ativa DQ60M Paper Shredder and it is very clogged with paper and it looks like some of the blades are slightly bent. Can it be sent in for repair or warranty?

Take away info: 3-year warranty on cutter.

Office Depot item #405935: Ativa DQ83M Diamond-Cut Shredder (mine show model ...Mn. It has a 1-year warranty for product, BUT ALSO a 3-year warranty for the "cutting cylinders". Call 1-877-777-HELP; .
I called 12-29-2010. Rep had difficulty finding product, put me on hold, found it. Said prod only has 1-yr w (per Office Depot online, this is all that is given as to info); but I said, no, 3-yr on cutter. I held again, rep researched and agreed. I took a case number and tried rep's troubleshooting suggestion: I put 3-in-1 oil (veg oil suggested by rep too) on the jammed shredded paper (machine still would go in reverse BTW); I let it soak 5 mins, removed paper, tried shredding, and paper jammed again. No replacement parts are avl. I called again, gave case number. Rep suggested I oil the cutter now that paper was removed. I said cutters are oiled from removing paper. I was put on hold, only a short while.

Good outcome thus far: I was given fax number and instructions to receive gift card in 6-8 weeks upon their receipt of my fax (to 1-888-561-0785) of case number, name (first and last), mailing address, and copy of the receipt.

What I learned: Do the maintenance oiling monthly or more if needed! Try to buy a shredder that is beyond my shred needs, e.g., a 10-sheet cutter but use it only up to 8 pages. Try to buy a shredder that has replacement parts.

The price of the Ativa in 2008 was $40 ($30 instant savings taken at the register), and it didn't get daily or regular use.

Good product support on this Ativa product. Glad I saved my manual and receipt!!

Dec 22, 2010 | Office Depot Ativa DQ60M Shredder

1 Answer

Need Ativa X1800 Shredder Parts

Hey check out this link they service all types of shredders hopefully they should be able to service yours.

Jul 03, 2009 | Office Depot Ativa DQ60M Shredder

1 Answer

I had paper jam in the Ativa Dq60M shredder but now doesn't work

it might be over heated. Just wait until it cools down and try it again

May 03, 2009 | Office Depot Ativa DQ60M Shredder

1 Answer

My Ativa DQ60M shredder has damaged cutters in one spot. The paper packs in these cutter wheels and on occassion causes it to run continuously. Can I replace the cutter rolls?

Hi, I have checked into this with my shredders. There are plastic "cleaners" that break very easily and when they do, the cutters jam up. No way to get just the cleaners (that I have found). Very poor design. Only thing to do is to clean the rollers from time to time.

All of these types are shredders are mainly junk. I have one that is blowing the fuse. I am an electrical engineer and am trying to see what the fix is.

Jan 04, 2009 | Office Depot Ativa DQ60M Shredder

1 Answer

Main drive gear is damaged on and Ativa shedder

If you main gear drive is broken you probably had a paper jam, so your shredder blade gear will break soon. By the time you purchase the part and pay for the shipping it would cost just about the same as gettin a new one. Then you will not have to wotty about anything esle breaking after you get this part because of the stress you put on the motor and other gears. I hope this helps you.

Nov 25, 2008 | Office Depot Ativa DQ60M Shredder

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Staples SPL-1506X

Well, despite the manufacters warning label I choose to take the shredder apart and found that one of the plastic gears was broken. Hence the motor runs, but the blades do not turn. The thing I didn't understand, the there are metal gears and plasic gears...I can only imagine that the plastic gears at one point or another are going to give. I would suggest not to void the manufacters warrenty, take the shredder back, and get one that is built a little stronger. Hope that helps.

Jul 05, 2008 | Office Depot Ativa DQ60M Shredder

2 Answers

Ativa shredder

Pull out as much of the paper as possible. Then spray some window cleaner or similar on whats left to soften and disolve it.

Dec 29, 2007 | Office Depot Ativa DQ60M Shredder

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