Question about Brother MFC 7420 All-In-One Laser Printer

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Refilled toner, installed reset gear and still get drum error after moving blue tab many times and back to right position brother all in one7420

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  • 133 Answers

If it said "change drum soon", actually you can ignore this message.
you can still print and printer still working with no much problem.
or you can reset the LCD.

Posted on May 22, 2009

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Posted on Jan 02, 2017

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Model MFC 8480 DN is giving a drum error message. HELP! Is there an online users manual available?


Yes, the manual is available from Brother. See http://www.brother-usa.com/manuals/default.aspx?ProductID=mfc8480dn&ProductGroupID=5 and then look at the results for all of the manuals. The direct link to the User's Guide is http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_8480DN_8680DN_8690DW_8890DW_EN_4865.PDF .

A drum error could mean that the corona wire on the drum needs cleaning or that the drum unit needs to be replaced. Make sure that the unit has cooled down before doing any maintanence on the drum unit. To clean the corona wire, turn off the machine and unplug all of the cables from the printer (telephone cord first, power last). Then open the front cover and pull out the drum and toner unit. Move the blue tab back and forth (right to left and left to right) several times. Leave the tab in the home position (aligning the triangle on the tab with that on the unit) when done. Then reinstall the drum and toner unit. Close the cover and reconnect the cables before turning the unit back on.

If you need to replace the drum unit, order DR-20. For changing the drum follow the above steps through removing the drum and toner unit. Then remove the toner from the drum (make sure not to spill the toner) by pushing down on the blue lever. Then put the toner cartridge into the new drum (the blue lever should lift into place and you should hear the cartridge snap into place). To reset the drum counter, do not close the front cover. Leave it open then connect the cables and turn on the unit. Press Clear/Back and then press 1. Close the cover when you see Accepted.

I hope this helps.

Cindy Wells

Sep 21, 2011 | Brother MFC-8480DN All-In-One Laser...

1 Answer

It says drum error but the cart and drum is replaced with new and still can't get past the drum error message.


Hi There!
What you can do to clear the Drum Error message is to clean the corona wire.
  • Open front cover of the machine and remove the drum & toner cartridge assembly.
  • Remove the toner from the drum and gently shake the toner cartridge from side to side put it on a piece of paper to avoid scattering the toner.
  • Theres a blue tab on the upper left side of the drum, slide it from left to right, right to left about 5-6 times don't forget to put the blue tab back to it's home position(where the arrow is).
  • Put the toner back into the drum make sure it will click into place.
  • Reinstall the drum and toner assembly back into the machine and close the front cover.
  • LCD should display the date & time.

If you continue to receive the message try resetting the drum counter by doing the following:
  • Open the front cover
  • Press the Options key on the control panel. The display will show "REPLACE DRUM - 1.YES 2.NO".
  • Press 1 to reset the drum count.
  • Close the front cover
Hope this helps!
Vikroks

Mar 23, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

I'm getting drum error message, it says move blue tab back and forth, I don't what the drum is and I don't see blue tabs


Open your document feeder cover (it pivots away from you), then open the forward top cover (it pivots towards you). Inside the machine is the drum / toner unit, remove it. On top of this assembly is the blue tab (plastic handle) either on the left or right side. Slide that tab back and forth ~ 4 or 5 times. Reinstall the drum / toner unit. Close the top cover, then the document feeder cover. Done...

Dec 18, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Printed sheets come out with blackish/greyish lines on the right side


Use follow these cleaning steps for your printer:

1. Open the front cover of the printer and remove the drum/toner unit.
2. Gently wipe the scanner window with a soft dry cloth. The scanner
window is located on the roof of the inside of the printer.
3. On the top of the drum unit, locate the blue tab on the left side.
Slide it back and forth across the drum about 30 times.
4. Remove the toner cartridge (TN430 or TN460) from the drum unit
(DR400). To remove the toner from the drum: hold down the blue lever on the right side of the drum (DR400) and lift the toner (TN430 or TN460) off of the drum unit.
5. Inside the drum unit (DR400) there is a green roller. Wipe the green
drum roller with a dry tissue (i.e. Kleenex). You may turn this roller
by moving the gears on the far left side.
6. If the pages area gray pages or have gray vertical lines, install a
brand new toner cartridge. If pages have dots, spots, smudges or
horizontal lines, install a brand new drum unit.
OR
If you are still experiencing gray pages or gray vertical lines,
please install a brand new toner cartridge (TN430 or TN460).

Brother strongly recommends that customers do not use generic drum unitsand/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability.
The Brotherlimited warranty does not apply to any problem that is caused by the useof unauthorized third party drum units, toner cartridges or toner.

If I have helped please rate my post...I will always do my best to help

Sep 11, 2009 | Brother HL 1230 Laser Printer

3 Answers

Replaced Drum still says "Replace Drum Soon". How do I reset on a Brother 7420?


Reinstall the new drum unit, keeping the front cover open. Press OPTIONS. Press 1 when the display shows REPLACE DRUM? 1.YES 2.NO ACCEPTED. Close the front cover.

May 28, 2009 | Brother MFC 7420 All-In-One Laser Printer

4 Answers

Toner light is still on


If you put new toner in your used cartridge and you still have the Toner light, you need to reset the "reset gears". Take the cover off of the gear side of the cartridge. The reset gears are actually attached to the inside of the cover. Move the gear with the lever to the opposite side of the current position.

Nov 30, 2008 | Brother HL-2170W Laser Printer

6 Answers

DRUM ERROR


  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.
It happens because Brother decide that we are morons and cannot figure out when a drum is dead and so they make the printer refuse to work after a certain amount of time. This resets their dummy counter.

Jul 07, 2008 | Brother MFC-7820N Printer

5 Answers

Refill toner Brother MFC 7420


open front cover, press OPTION button, on the LCD will appear a message "NEW DRUM?" ....DO NOT RESPOND....just type on the keyboard "*00" and there will appear a message "Accepted" and use it in your pleasure.

PS. in any case i blocked with paper labels the viewing windows from transparent plastic on the toner itself....

Mr. Brother, do not try to be smarter than your customer

May 22, 2008 | Brother MFC 7420 All-In-One Laser Printer

3 Answers

Toner/drum problems


This seems to happen some of the time. Brother has an FAQ for this:

1. Verify the toner cartridge is installed correctly by following the
steps listed below:

a. Open the front cover.

b. Lift the drum unit slightly and pull it out. Place the drum unit on
adrop cloth or large piece of disposable paper to avoid spilling and
scattering the toner.

c. Remove the toner cartridge from the drum by holding down the lock
lever (blue tab) on the left side of the drum unit and lift the toner
out.
*Handle the toner cartridge carefully. If toner scatters on your hands
or clothes, immediately wash it off with cold water.

d. Gently rock the toner cartridge from side to side five or six times
to distribute the toner evenly inside the cartridge.

e. Place the toner cartridge into the drum (be sure it clicks into
place).

f. Clean the primary corona wire inside the drum unit by gently sliding
the blue tab on the top of the cartridge from right to left several
times. Return the blue tab to the home position before reinstalling the
drum unit assembly.

g. Reseat the drum unit into the machine.

h. Close the front cover.

2. If the message "Toner Life End" continues to appear on the display,
contact Brother Customer Service at 1-877-Brother (276-8437) Monday
through Friday, 9:00am - 7:00pm EST, excluding holidays.

May 12, 2008 | Brother MFC 7420 All-In-One Laser Printer

5 Answers

Reset drum - brother mfc-8860dn


Open front cover

Remove drum unit and toner cartridge assembly

Put drum unit and toner cartridge assembly back in machine, but do no close front cover.

Press Clear/Back
You will get a message "Replace Drum?"
Select Yes to confirm

Jan 06, 2008 | Brother MFC-8860DN Printer

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