Question about HP Office Equipment & Supplies
I have tried installing a new HP Officejet J6480 on my desktop with a Windows XP Home Office edition. It loads around 12% and then I get a MSI: DOT4WRP fatal error. It says I cannot access the C:\windows\system32\HPZidg.12.dll. I have spent 6 hours with HP support, and they now tell me it is an operating system problem, not HP, and to contact Microsoft. Microsoft won't help due to the OS being pre-installed by E-Machines. Any help for this novice user? exact same problem. can't get any help. have tried everything. called hp, chatted, reinstalled, uninstalled, cleaned, etc.
There are about 5 hours worth of possible fixes I've found out there, but the only thing that worked for me was wiping and reinstalling windows.
Posted on May 21, 2009
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Posted on Jan 02, 2017
SOURCE: Fatal error MSI: DOT4WRP
Very simple.Insert the printer installation software cd
First right click your cd drive and select open then go into the folder called util.
Then go into the folder called "CCC".
In that select uninstallation l3
once this uninstallation completes.
go into Local Disk C:\program files\hp\
and delete the digital imaging folder as much as can be deleted.
restart the computer.
goto hp.com and download the software for officejet 6500
After downloading it run it and when the type of uninstallation comes select advanced.
Next select custom installation and uncheck.
Hp Customer Participation Program
Hp Web Printing.
click on next first select usb installation and click on next(irrespective of whether it is a usb or wireless connection).
click on next and dont plug in the usb cable.
at the bottom there will be a box that says check this box if you want to connect your device later.
click on next.
the installation will finish.
Now insert your printer software installation cd and click on add a device or install and now you can choose your type of printer connection and your issue will be resolved.
Posted on May 30, 2009
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