Question about Compaq Presario 5000 PC Desktop

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Hard drive crashed

And my boss put a new hard drive in our Compaq computer.  We got to disk for the microsoft software with the computer we only have a recovery disk.  We can not get the recovery disk to read with the new hard drive.  Is this possible to do?  I know that the restore disk has the option to restore the computer back to being just like it had come from the manufacturer.  I just can't get this disk to read!!!!!

 

Can anyone help?

 

Thanks,

Jay

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Hi, a restore disk uses data that is stored in a hidden partition on the original drive so when you replaced the hard drive with a new one, it will not have this hidden partition. You will need to either buy a new operating system, or contact your manufacturer/supplier to see what they can do, they may format the new drive with a hidden partition like your original depending how 'nice' they are. Only other thing you can do, is get hold of an original operating system disk from somewhere if you have a COA, (certificate of authenticity) on the computer, contact Microsoft and they should be able to replace your COA serial key with a new one that will work.

If any of this needs clarifying, or you have any other questions. Please let me know! Hope this helps :) Si

Posted on Oct 12, 2007

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