Question about SanDisk Sansa e250 MP3 Player

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E250 SANSA MP3 - IVE NEVER DOWNLOADED MP3 FILES BEFORE....

Ive had this mp3 player for 2 years, in the box. It was a present. Ive never downloaded cds onto it. I cant seem to delete the **** songs that my friend put on it as a surprise when they gave it to me. and I cant seem to play or listen to the songs of mine it says are on it. Ive spent 4 hours tearing my hair out and screaming today. I have not got sansa media converter. It (the disc) wasnt in the box. from what I understand i should be able to use windows media player just to drag and drop and sync. But nothing works. Im a dunce and ive never downloaded mp3 files. Im not sure if i have to convert my cds before I sync or what. Ive been looking for the sansa media converter software for ages, but I cant even find a link that works on the net. Ive been to the sansa site and watched the movie files that shows how to use it. When I go to my computer - then click on the sansa drive it doesnt even show a folder with the **** songs on there that I want to take off. Are you able to help at all, before I throw it on a train track and jump off after it!!

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  • lisa michelle May 10, 2009

    Ive just paid 19 dollars for live chat to solve my sansa problem. is anyone there to help?

  • lisa michelle May 10, 2009

    Ive just paid for a live chat 10 minutes ago and ive got nothing here. Is anyone actually there to help? 19 dollars paid to you guys and Ive just been asked if I want to pay for your premium assistance plan, when I ALREADY HAVE, and Ive still not had a live chat. come on guys. you said you had people there an waiting to help. If I have to wait 30 minutes I shall be asking for a refund immediately.

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I have this player and it drives me crazy, too.

I don't know if this will help delete what you don't want but plug the sandisk into your computer and open to view the contents. when you see the list of folders, at the top click on tools--then folder options--then view make sure "show hidden files and folders" is checked. click ok. then if you can see the folder you want to delete, highlight it and press the delete key on your keyboard. (if you want to save it, copy it to your hard drive instead). to put on a cd this may be a roundabout way but is fairly simple. put the cd in the computer, using windows media player rip it and save songs in a folder on the hard drive. save as mp3 (or wma should work, too.) you can read on the net how to do this. once the songs are in the folder, close media play. go to the folder and the hard drive and copy it to the sandisk . you can see on your computer if it is there. unplug from the computer and hopefully you can find it and play the songs. good luck!

Posted on May 12, 2009

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Posted on Jan 02, 2017

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u can see this video guide to deal with your problem.
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One of the typical problems people run into with MP3 players is that they lose the software that came with the player and can't figure out how to get music on or off the player. So here's a quick how to. This will work with most brands of MP3 players, or even USB flash drives.

First you need to plug it in to the USB port, if you are running anything newer than windows 98 you won't need a driver. Double click on my computer and it shows up as a removable disc(usually drive letter f:), double click this drive to open it as folder. This folder will show you all directory's and files on your player, here you can delete any songs on your player by finding the file and deleteing it. From here you can also put your music onto the player by copying and pasting your music files from your hard drive. If you are not sure where your music is located you can run a search by clicking START>SEARCH>FOR FILES OR FOLDERS (if you are running XP click pictures music or video, check music then click search, each file will have it's location in small print below it's name, or you can right click each song and hit copy, then go back to f: drive and right click and hit paste, you can copy more than one). Hope this helps.

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I ran into the same problem with my Sansa when listening to legally downloaded audio books from the local library. This is what I found:

  • " Are you sure the player is in MTP(plays for sure) mode when you transfer it? You can check by going to settings>usb mode on the player itself. I think it needs to be for you to use library files like that. " (This worked for me)
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If your using Windows XP right click on the MP3 and select properties. Then click on the Summary tab and select Advance. From here you will see a list of labels for your MP3 such as artist, title, year. album, genre and etc... When you edit it from here it should show on your Sansa. I hope this helps :-D!

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There may be possible reasons why your Sansa E250 would display an message on the LCD even when you've downloaded files to it: (1) The music file type is not supported by the player. Sansa players support only MP3 and WMA files. To determine what file type your have, right click on the file type and it should display the "properties" dialog box. Check if it is MP3 or WMA. For example, iTunes music files will not work with the player, nor will WAV or MIDI files. (2) Your music files are supported but the bit rate is not within the range that the player supports. Sansa players support MP3 files up to 128 KBPS and WMA files up to 64 KBPS. You may need to use a 3rd party music file editor to convert the files to a supported bit rate (3) You may have saved your music files in a folder and copied the folder to the player. Your Sansa E250 will not recognize folders. Either save them in the root directory or inside the "Music" folder -- your player's default folder for music files. Hope this info helps :)

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Call Sandisk and tell them about your problem. I had the same exact problem. The headphone jack inside is loose. Talk to Sandisk and don't worry about the box, the customer is always right. But after they send you a new sansa e250, sell it on ebay and buy a durable mp3 player like the iriver t10 series. My old iriver dropped on the floor plenty of times and it's still working after 3 years.

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