Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

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Dyson DC11 cut out whilst in use and won't start again. Plug is fine, problem is at vacuum end.

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  • Anonymous May 11, 2009

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I have read that it is due to an internal safety mech. that reacts when the motor is pulling to much current and shuts down for safety.If you only get 5 min or so before it happens then that is your problem. Dysons have no reset switch so you cannot force it and some other brands take 24hrs to reset. Make sure you have no clogs in you vac. If none exist then I would refer to the company. good luck!

Posted on Aug 14, 2009

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1 Answer

Reset dyson dc11 overload cut off


Hi there,

If your DC11 shut itself off during use, it may have overheated - you should find that it will run again after it's had at least 2 hours to cool down.

Although I note you've already checked for blockages, you may want to run through the steps shown in our online Support guide to make sure you haven't missed anything:

http://www.dyson.com/support/help.asp?article=347&product=DC11-SY-ALLERGY

The filter may also need a wash. In normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

Following these steps shown should prevent the issue from reoccurring. If you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 24, 2012 | Dyson DC11 All Floors Bagless Canister...

1 Answer

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Hi there,

I'm sorry to hear you're having difficulties with your DC11. From your description of the issue, it sounds as if you may have a blockage in the turbinehead. To check for and remove any blockages, please follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc11/dc11-all-floors/maintaining-your-dyson-machine/how-to-remove-a-blockage/from-the-turbine-head/turbine-head-maintenance

This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 09, 2012 | Dyson DC11 All Floors Bagless Canister...

1 Answer

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Hi there,

I can't tell from the information provided what sort of issue you're having with your mini turbine head, but you may find our support guide of use in resolving any difficulties:

http://support.dyson.co.uk/support/dc11/dc11-all-floors/maintaining-your-dyson-machine/how-to-remove-a-blockage/from-the-mini-turbine-head/mini-turbine-head-not-working-

Alternatively, one of our advisors will be happy to provide assistance if you call our free Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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Dec 22, 2011 | Dyson DC11 All Floors Bagless Canister...

1 Answer

My dyson dc11 has just stopped after sucking space saver bags


Hi Philip,

Your DC11 is equipped with a safety device which shuts the cleaner down if it starts to overheat. It's likely that this is what occurred, as there may not have been enough airflow through the cleaner to keep the motor cool. If you unplug the cleaner and leave it to cool down for at least an hour, you should find it will work again.

If the cleaner still won't run after this time, get in touch with us directly so we can provide further assistance - you can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Oct 31, 2011 | Dyson DC11 All Floors Bagless Canister...

1 Answer

Dyson cylinder i was sucking a vacuum space saver bag and my vacuum just stopped


Hi Philip,

Your DC11 is equipped with a safety device which shuts the cleaner down if it starts to overheat. It's likely that this is what occurred, as there may not have been enough airflow through the cleaner to keep the motor cool. If you unplug the cleaner and leave it to cool down for at least an hour, you should find it will work again.

If the cleaner still won't run after this time, get in touch with us directly so we can provide further assistance - you can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Oct 31, 2011 | Dyson DC11 All Floors Bagless Canister...

1 Answer

How do we remove the twin canister for cleaning from our DC11? It is over full and no matter what we have tried in terms of pushing in the "button' at the top of the canister/s and/or the...


Hi there,

For advice on removing and emptying your DC11's clean bin, please refer to our online support guide for this model:

http://support.dyson.co.uk/support/dc11/dc11-all-floors/how-to-use-your-dyson-vacuum/emptying-the-clear-bin-step-1

I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Aug 28, 2011 | Dyson DC11 All Floors Bagless Canister...

1 Answer

Need manual for Dyson DC11 Allergy Bagless turbo head


Hi,

You could download the Manual from ;-

http://safemanuals.com/user-guide-instructions-owner-manual/DYSON/DC11-_E

You need to have Acrobat Reader to View this .pdf file

Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Nov 23, 2009 | Dyson DC11 Allergy Bagless Canister...

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