Question about Western Digital 250GB MyBook External USB 2.0 250 GB Hard Drive
My external hard drive (MDL WD25001032) fell off my coffee table (about 1 1/2 feet from the floor) onto the carpet. Now my computer cannot locate the hard drive. The light is still on and it sounds like it is doing something, but nothing comes up... I have alot of pictures saved on this hard drive. Please help!
these drives are a bit delicate and do tend to damage easily when dropped. You may just have knocked a cable loose, could have damaged the usb controller board or may have damaged the HDD.
If you're not concerned about warranty, you can slide the shell off of the body of the drive with a little prying around the back edge(around the metal end with all the plugs. It can be put back when you're done but you will likely leave some tool marks on it.
Once you have it open you will see the HDD mounted along the cases length, at one end it has two small cables attached. ensure they are snug, then follow each to it's other end and ensure they are snug, the check the small circuit board running perpendicular to the HDD to ensute the pinned end it securely attached to the larger ciruit board.
Test the drive, if no luck the next step involves buying a new drive enclosure. Go to you local computer store and ask for a 3.5" SATA Hard Drive enclosure. Then finish disassembling the Western Digital, removing the HDD and placing it in the new Enclosure, be careful not to touch the circuit board attached to the bottom of the hard drive.
Once you've installed the HDD in the new enclosure plug it into your computer and power it up. If this works your done, if not the HDD may be finished.
Still if this doesn't work you can send the HDD for recovery to a pro, try Armor-IT Data Recovery in Canada, they have good rates and are listed on FixYa's directory.
Hope this helps FixYa
Posted on May 11, 2009
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Posted on Jan 02, 2017
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