Question about HP Color LaserJet 3500 Printer

1 Answer

Dell 1100 fuser error

Fuser error.  Where is it located and how would I change it? Is it expensive and should I look for a new printer?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 417 Answers
Re: dell 1100 fuser error

The fuser is normally located at the back exit door it is the last thing that the paper goes through before exit as this unit welds the toner to the paper. When you purchase one there will be instructions on how to change as they are normally end user maintenance items. I don't think they are expensive certainly not a new machine. Just type in Google search bar fuser for Dell 1100 and there is bound to be a store on the first page that sells them.

Hope this helps
Thanks J

Posted on Jan 19, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

How do you reset maintenance count on a dell 3130?

You don't. You can't.

When you install a replacement Transfer belt (it has it's own counter chip) that resets the transfer belt pagecount, and as a result clears any transfer belt life related warnings/errors.

When you install a REPLACEMENT Fuser (that has it's own counter chip) that resets the fuser pagecount, and as a result clears any fuser life related warnings/errors.

PLEASE NOTE - The fuser supplied with the DELL 3130 when new DOES NOPT have a counter chip - the fuser life warnigs are triggered by the printer pagecount. Installing a fuser from another printer (even if it has a ZERO pagecount WILL NOT reset the fuser pagecount (because the 'ship with' fuser has no counter chip.

Aug 27, 2014 | Dell 3130cn Color Laser Printer

2 Answers

My Dell 3110 Colour Laser Printer comes up with the following message - Reseat Fuser Contact Support 010 - 390 Restart printer

There's not much on the web about this error message, but it does say to reseat the fuser. I found a writeup (with a picture) on how to do this.

Make sure that your printer is unplugged while you do this, also be aware that the fuser gets quite hot while it's printing and stays hot for a few minutes afterwards. Don't burn yourself! While the fuser is out you may want to blow out the dust from the printer with a can of compressed air.

If reseating the fuser doesn't get rid of the error message call Dell technical support at 1-877-293-1197.

Hope this helps

Please rate this solution, thanks!

Mar 09, 2011 | Dell 3110cn Laser Printer

1 Answer

Error code 010-397 dell printer 5100. Have change fuser and restart printer keeps coming up as error message

) The fuser gets very Hot!! Let cool for 10 minutes after turning off the power and unplugging the copier!

2) Pull the two blue locking tabs forward and remove the fuser unit. Reinsert and push back on the tabs to lock back into place. Sometimes just reinserting the fuser will allow the catch on the locking tab to function correctly and push the trigger on the sensing unit. Turn the copier back on and pray the error code doesn't reappear..
3) Mine reappeared. Evidently the catch on the fuser unit was still not pushing the trigger forward, causing the copier to surmise that no fuser unit was installed.

CBR Tech Solutions or

Oct 14, 2009 | Dell 5100cn Laser Printer

1 Answer

How do I change fuser assembly for Dell 1710n printer

If you don't have the part already, I'd suggest getting a refurbished unit under warranty, or a newer like-model with a new warranty attached. When you buy a new printer, you get brand new toner and warranty coverage as well. It's really a better deal. The fuser is located at the top of the printer near the exit feeder. I'd recommended contacting Dell if you really want to pursue replacing it.

Feb 20, 2009 | Dell 1700n Laser Printer

1 Answer


I had the same exact issue with my 5110cn printer. It turned out that the 5100 fuser is wrong for this printer and will not work. The 5110 has a circuit board on the inside and the 5100 fuser does not. Dell item number KX491 with a BCN # of 652423 works perfectly.

Hope this helps!

Jan 08, 2009 | Dell 5110cn Laser Printer

1 Answer

Low voltage power supply

What is the error message you are getting with the new fuser. Is this the same error you were getting before changing the fuser? If you changed the fuser because the old one was just at EOL ( end of life) but did not give you an error, have you tried to reinstall the old fuser.

It is possible that the new fuser was damaged in shipping, or not properly seated.

If both the new and old fuser give the same error message, then yes, I would agree that the LVPS would be the next part to replace, however, if they have different errors, then you probably have 2 bad fusers ( or one that is EOL, and one that was received damaged).

Before changing the LVPS, make sure you follow the steps below prior to the LVPS steps.
as far as where to purchase it if you do in fact need one, you can always do a google and ebay search for "Dell 5100cn LVPS".

I can provide you with replacement instructions if it comes to that.

See below for the actual troubleshooting needed for the fuser.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

Oct 23, 2008 | Dell 5100cn Laser Printer

1 Answer

Paper jam, Is this the fuser?

I have had the same problem. Changing the fuser is easy (about $85, and must be ordered through Dell) remove the 4 screws from the back, and you'll see the fuser. 2 screws, and 2 wires, and it slides right out.

Jul 16, 2008 | Dell 1600n All-In-One Laser Printer

1 Answer

Dell 1600N Multifunction printer problem.

Fuser issues - if problem is reoccuring then you are looking at more expense, are all vents free of obstructions (folders leaning on machine sides/rear) is machine being flogged, is power supply consistent, maybe even fuser bought was faulty, many options, try doing a warranty claim on fuser or replace again, even better get another printer, welcome to our throw away world!

Oct 31, 2007 | Dell 1600n All-In-One Laser Printer

5 Answers

Open Heat Error

the thermal switch on the fuser are damaged. my problem is that I don't know the temperature of activation to this. And do not buy a replacement under this conditions. somebody help me.

Sep 27, 2006 | Dell 1600n All-In-One Laser Printer

Not finding what you are looking for?
HP Color LaserJet 3500 Printer Logo

Related Topics:

130 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts


Level 3 Expert

94267 Answers


Level 3 Expert

7983 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides