Question about Canon CanoScan LiDE 25 Flatbed Scanner

2 Answers

Canon Canoscan LiDE 25 shows "USB device not recognized" on Vista Home Premium 32-bit

My Canon Canoscan LoDE 25 scanner shows "USB device not recognized" on Vista Home Premium 32-bit. This scanner has been used used sparingly since purchase in 2008. Last used 3 days back after a gap of a few months when it scanned a few pages and then stopped working. No change in status after plugging in to other USB ports on my laptop, or changing USB cable, or uninstalling drivers, cleaning my system, and reinstalling drivers from the Canon CD, or Canon US site, or Canon UK site. Even tried VueScan but this also does not recognize the scanner. I find it hard to believe that a "Canon" product stops working in barely 5-6 years even though it is very sparingly used and stored in the original packing when not in use. Is there a solution out there?

Posted by on

  • Singh
    Singh Dec 03, 2013

    Typo in line 1 in my post above - please read LiDE instead of LoDE

×

Ad

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 55 Answers

Point # 1 : Electronic devices are not made to be used sparingly or stored for long periods of time.

Point # 2 : 5-6 years is not 'barely' in-terms of an electronic device's lifetime (Given that the warranty for your device is about 1 year !).

Point # 3 : You obviously tried almost everything on the computer site of this issue, Its time to take your device to a service center.

Posted on Dec 03, 2013

  • Singh
    Singh Dec 03, 2013

    Thanks, glstephenson and Wodash.

  • Singh
    Singh Dec 03, 2013

    I did speak to the Canon repair center who informed me that since this model (Canoscan LiDE 25) is no more in production, spares for this model will also cost about as much as the price of a new model (Canoscan LiDE 110). I have decided to buy the new model. Posting the problem on this thread since I find plenty of users in the dark about actions to be taken when they get "USB device not recognized" with Canon scanners. Despite the warranty being only 1 year, electronic devices are supposed to last a lot longer than 5-6 years, particularly if they are protected from moisture, heat and dust. The reason for discarding any model must be redundancy due to upgrades, and not due to component failures, particularly products from behemoths like Canon.

×

Ad
  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    New Friend:

    An expert that has 1 follower.

    Night Owl:

    An expert who has answered 10 or more questions between 12 midnight and 6am on the same day.

  • Contributor
  • 56 Answers

This is a common problem with a number of devices that are not compatible with newer Windows Operating Systems (post Windows XP). I have found this problem with upgrading to Windows 7. I had a terrific 32 bit Visioneer scanner that was incompatible with Windows 7 which requires 64 bit compatibility. There are no fixes for it, unless the manufacturer (like Canon) creates a software upgrade for the device to be compatible. Ultimately, I had to sell my scanner and will be purchasing a new one that IS compatible with Windows 7.

One current alternative for pre-Windows 7 OS is Virtual Machine software that creates a secondary/virtual computer within your computer that runs under Windows XP, so all your 32 bit devices and sofware will work on your 64 operating system. Look for VM Lite and download it free. I've had success with some of my Windows XP software programs that didn't work on the Windows 7 OS. Unfortunately, as of this writing, VM Lite still does not support USB devices yet... so this won't solve your Scanner problem. You can hold on to it and hope the will create the USB fix or sell it. Either way, you'll want to buy a new scanner for immediate use. Wish I had better news!

Posted on Dec 03, 2013

Ad

4 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: CanoScan Lide 25 scanner

Come on guys, havn't you herd of this amazing thing called "google", you use it to find things :)
any way go to http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=119&modelid=11463#DownloadDetailAct
or www.usa.canon.com and search up your scanner model and then click on driver tap, then OS then you can download the driver and free software from there.

Posted on Aug 30, 2008

  • 1 Answer

SOURCE: CanoScan Lide 25 scanner

installer the drivers

Posted on Sep 25, 2008

  • 1 Answer

SOURCE: Canon ScanGear CS driver error Code: 2,252,0 - Can't preview

Hi,

Canon ScanGear CS driver error Code: 2,252,0. Error when trying to Preview scan using ScanGear in your program, e.g. Word, PhotoShop...

I had the same problem, Canon Technical were clueless on this error code. Yes the problem occured when trying to preview first however I could scan but without any preview, pointless really.

I have fixed it for Windows Xp SP3, Canon Lide 80. To Fix:

You need to download the latest ScanGear driver and Deldrv.exe from the canon website. You don't need the Toolbox, http://software.canon-europe.com/

It would help if you have Tuneup 2009 (even Trail version) for the later parts of this fix: http://www.tune-up.com/download/ just click download, you don't need to give them your email address.

1. Save these on C:
2. Remove the USB cable from your scanner - make sure it is unplugged.
3. Run Deldrv.exe, select your scanner and uninstall.

4. Now you will need to go into 'C:/WINDOWS/TWAIN_32' folder; you must remove anything in this folder - safest thing to do is CUT any items and paste them on the C: or personal folder.

5. Now the register parts - you need to purge your registry of any left over values. I found out after several attempts that this final step fixed the problem for me.

Basically through Windows XP Regedit or TuneUp Reg Editor search the ENTIRE registry for first 'ScanGear', second, 'Canon' and third if you have installed previously, 'Canon Toolbox'. Find any entries relating to any Canon scanner software and delete them. I only found around 6 or 7 entries to remove.

6. If you have TuneUp run '1-Click maintence' (correct problems) and afterwards run the 'Register defragger'. Restart.

7. On the next bootup your register should be optimised. Ok, disable any Anti-virus software.

8. Run the scangear setup winzip file you saved on C:. * it will extract a folder to C:. If get an error with the extraction, try running it anywhere else except C drive. Alternatively if you have WinRar, right click and manual extract contents. The scangear setup winzip file/folder (called lide80vst7250a_xpen) only contained a readme and setupSG.exe.

9. You must run the setupSG inside this folder. And you're done. Enable your anti-virus.

9. Now connect USB to scanner, Windows should pick it up. Open Word or PhotoShop > run the scangear program to preview.

10. Done! It worked my end.

Please let me know if this helped you.

Posted on Apr 27, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Scanner not detected


I have the same problem with my Canoscan LiDE 25 scanner used sparingly since purchase in 2008. Last used 3 days back after a gap of a few months when it scanned a few pages and then stopped working. On connecting the scanner to my laptop on Vista Home Premium 32-bit it shows "USB device not recognized". No change in status after uninstalling drivers, cleaning my system, and reinstalling drivers from the Canon CD, or Canon US site, or Canon UK site. Even tried VueScan but this also does not recognize the scanner. I find it hard to believe that a Canon product stops working in barely 5-6 years even though it is very sparingly used and stored in the original packing when not in use.

Jul 03, 2010 | Canon CanoScan LiDE 25 Flatbed Scanner

2 Answers

I have canoscanlide 30 i canot install the toolbox to my pc windown vista whay can i do


two possibilities...

1. the toolbox software may need to be installed as administrator and in compatibility mode

2. it may not be installable if your pc is a 64 bit pc and your toolbox software is 32 bit... this is a common issue...


I’m happy to assist further over the phone at https://www.6ya.com/expert/norman_d2fa496dce30c65d

Dec 23, 2009 | Canon CanoScan LiDE 30 Flatbed Scanner

2 Answers

Canoscan toolbox has stopped working


Vista is the laughing stock of IT pros everywhere.  Vista is truly the bastard child of Bill Gates.  Go on Canon web site and look for updated drivers to run on Vista or downgrade back to XP, which is more user friendly with peripherals.

Nov 11, 2009 | Canon CanoScan LiDE 30 Flatbed Scanner

1 Answer

Compatibility question


You need to download the Windows Vista driver from the Canon website. Hope this helps & please remember to rate my answer.

Dec 28, 2008 | Canon CanoScan LiDE 70 Flatbed Scanner

2 Answers

Canoscan does not work on vista 64-bit


I'm not sure if this will work on the lide 20. I have an lide 35, and there are no 64 bit drivers for it. I downloaded and installed the drivers for the lide 60, told the computer to manually find the lide 60 drivers for my scanner, and installed the canoscan toolbox for vista 64 bit. Works like a champ.

Nov 07, 2008 | Canon CanoScan LiDE 25 Flatbed Scanner

2 Answers

Canon Scanner - Twain Pilot


QUICK ANSWER: use the original USB cable that came with the scanner.

LONG EXPLANATION:
Using Vista (32 bit version) and a Canon N670U scanner with the new drivers installed from the CanonUSA website. This driver is works for Canon scanners: LiDE 20, LiDE 30, N670U, N676U and N1240U, found at http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=235&modelid=6625

Canon says it doesn't support Vista 64 bit version. I couldn't get the scanner to work and kept getting the TWAIN error also, despite uninstalling / reinstalling the driver. Finally, decided to disconnect my 3rd party 16 foot USB cable and use the original cable. I swear, it WORKED! I can't explain why, but it did. Perhaps there is increased resistance, hence reduced power going to the scanner by using longer/different USB cable? Anyhow, it worked...go figure. If you have the 64 bit version of Vista, I guess it won't work(?).

Mar 24, 2008 | Canon CanoScan N656U Flatbed Scanner

Not finding what you are looking for?
Canon CanoScan LiDE 25 Flatbed Scanner Logo

222 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

Clive
Clive

Level 3 Expert

4345 Answers

old marine
old marine

Level 3 Expert

2254 Answers

Ekse

Level 3 Expert

13434 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...