Question about Creative Labs Zen Neeon MP3 Player

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Frozen, Can't Access Files in Neeon, not charging either.

I've had my Creative Zen Neeon 5GB player for nearly 2 yrs now. I just got a new laptop, OS: Windows Vista. A few days back I plugged in the player to the laptop thru a USB hub, to transfer some files. I tried playing songs from the player itself via Windows Media Player 11. An error msg stating that the player is in sync with another library, do I want to sync with this library for this session only or permanently? I clicked on permanent before changing my mind & clicking cancel. However, all the songs appeared on the Now Playing List & I was able to play from there a few songs before I disconnected.


Yesterday, I did plugged the player into the new laptop again, thru' the USB hub again. Tried to play from the player itself, but this time Windows Media Player refused to play the songs without synchronising the libraries. Deciding against it, I chose to use SonicStage to play the songs. However, I didn't copy the songs onto the Hard Drive. I was able to play the songs on SonicStage. Then I stopped the song after awhile normally. Then I tried synchronising the libraries, to no avail cos I wasn't sure how to do so. So I stopped the device using the "safely remove hardware" option. Having done so, I unplugged the device.


As usual, the player started up but froze at "updating content". I resetted & turned it on again, it froze at the same place. I plugged it back to the laptop, after detecting the player, I opened windows explorer to view the files. I clicked on one of the folders, and explorer froze. I ended explorer and my taskbar disappeared together with the few icons on my desktop.


Using Ctrl-Alt-Del, I switched user & tried to stop the device there but failed cos it was being accessed. The player had frozen giving off the orange light. I unplugged (cant remember if I restarted & tried to stop it or if I shut down before unplugging or I'd just unplugged it). I plugged it to the old laptop, where nothing happened (couldn't reset either though I pressed it a no. of times, abt 5 times), until I unplugged the player & resetted.


I plugged it back into the old laptop, it detected as usual. Then the autoplay came up & as it was searching for music files, I saw none being detected. The charging icon was static too (lightning icon only, no battery bars). Plus the player is rather cool to the touch, instead of feeling warm during charging.


After unplugging, it froze again. I resetted & turned it on, it'll only go as far as the Creative Logo. It was the same upon subsequent resettings (abt 2 further resettings) until I left it to run out of battery at the Creative Logo.


Now I'm charging it, and the charging icon is static too & the player is cool to the touch again.


Has my player gone beyond help??

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Re: Frozen, Can't Access Files in Neeon, not charging...

First thing first, there are afew things that we had in common; we owned neeon and we both had windows vista.

why vista?

as sophisticated it may seems, vista had so many trouble with the product. I believe that when you try to format the product with vista, it all goes well. everything vanished, the songs, folders, even viruses gone as if it were a new born son. when it all seemed nothing happen, you copy a song on neeon, you unplug it and turn neeon on. voila! no music appeared!

actually, the problem lies with vista itself. the solution is simple actually, no downloading required. while vista can't get the job done, you still had it predecessor, the marvelous windows xp!

just format the product again on your xp. vista can only transfer songs and organize the folders.

old stuff works well with all version of neeon.

believe me, if i had not discover this sooner, i would had trashed my 5 GB mp3.

Posted on Feb 16, 2009

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Re: Frozen, Can't Access Files in Neeon, not charging either. - Creative Labs Zen Neeon MP3 Player MP3 & Digital Media...

Sounds like the drive is toast

Posted on Feb 07, 2008

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How to update

Before updating the firmware, be sure to verify and complete the following procedures:

Back up all audio, video, image or data files stored in the player to a secure location before changing the firmware.

All contents in the player will be lost when you install a new firmware.

Close all active applications as well as all background applications, including all media players and anti-virus programs such Norton Anti-virus.

Disable the Detector application in Creative MediaSource.

To do so, start Creative MediaSource, click on Tools, Settings, and then Detector. Uncheck the box next to Enable Detector.

Close down MediaSource.

Ensure that the firmware download was saved into the hard drive of your PC, not the player itself. Otherwise, it will report an error message Unable to lock the drive.

To check for firmware version before the firmware download, please refer to the section How Do I Find the Firmware Version on a Creative MP3 Player

To update the firmware of a Creative MP3 player, follow the procedures below.

Download the appropriate firmware from

While at the site, select a region to download from.

At the download page, make sure you select the exact model of your MP3 player.

You can also select your product and firmware from the list below.

Each firmware download is accompanied by a Web Release Note under Show Details.

To find out more on how to install a firmware, click on the Show Details button at the download page, or refer to the README.TXT file if included with download.

Connect your player to your PC and check that it is installed correctly

Double click on the downloaded firmware file.

A window will appear with instructions on how to complete the firmware update.

Creative Zen Neeon 512MB/ 1GB/ 2GB Firmware/Applications Download

Creative Zen Neeon 5GB / 6GB Firmware/Applications Download

hope this helps

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After i format my 'Creative Zen Neeon', the program file seem to have been erased and i cant play songss with it anymore.HOW? help me! anyone can send me information and the program files for the MP3?

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Stuck on the logo zen neeon 2

remove music and reformat then put music again

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Free installation CD download for Creative Zen NEoon 5GB

Go to the Manufacturers Website they have them available for Download in PDF Form for Free.

Jan 12, 2009 | Creative Labs ZEN Neeon 2 MP3 Player

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ALLOW the unit to run down(battery).fully recharge.this should "reset" the unit.If not the unit may require battery replacement.for more info visit the factory site anything related to your zen.RICHARDM69

Nov 27, 2008 | Creative Labs Zen Neeon MP3 Player

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Zen Neeon Frozen - USB Display

we have the same problem

but there is 1 way to solve it

wait for the battery to drain and charge it

hope it helps you : )

Jun 01, 2008 | Creative Labs Zen Neeon MP3 Player

1 Answer

My Computer Won't Read It!!!

These symptoms points to a bad hardrive. Replace the hardisk and reload the latest firmware.

If your out of warranty with your Neeon, open it up. Loosen the 2 screws at the bottom of the player and remove it. Then carefully pry open the back plate using a small flat screw driver and remove the battery (it has a mini connecter on the top left, inline with the USB connector).

Remove the front cover. You'll find the hardisk on top of the board below the LCD. Remove it carefully from the connector. on its right side.

If you got a new HD, replace the old one and reassemble your Neeon.

Next download the latest Neeon Firmware Upgrade here:

Firmware above is for Windows XP. You can download a version of the Firmware at Creative site in your region for your specific OS requirement...


To install this firmware upgrade:
1. Press and hold the Play button while connecting your player to your computer's USB port.

2. Continue to hold the Play button for 10 seconds after connecting your player to your computer.
3. Release the Play button when the Find New Hardware dialog box appears on the screen.
4. Follow the instructions on the screen to install recovery drivers for your player.
5. Download the ZenNeeon_PCFW_LF_1_011_FM.exe file into your local hard disk.
6. Double-click the firmware upgrade file and follow the instructions on the screen.

I found the above instructions with other Neeon's forum here:

You'll have the option to format and reload firmware. Choose that option. Wait for the upgrade progress to finish.

When it's done, your player will connect and recognized by your computer. If it shows in MY COMPUTER as removable drive, then your in luck!

Proceed by drag and drop method of transfering your music files or using the CREATIVE MEDIA SOURCE ORGANIZER.

I'm currently looking for a way to hack the Neeons Hard Drive and replace it with a CF card just like what I did with my Zen Micro. Unfortunately the first CF card I bought (1 Gbyte) did not work on the Neeon, the XP wont recognize the player.

But I'm not giving up, I had to find a better replacement that match the compatibility requirements of the Neeon. I'll try different brands and speed. The CF card is much more robust and shock free. It reads faster with no hang-ups.

I'll post my results in the future if I succeed.

Sep 26, 2007 | Creative Labs Zen Neeon MP3 Player

5 Answers

Zen Neeon frozen completely

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers

My creative zen neeon 2 (4GB) isn't turning ON

Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

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