Question about Canon SmartBase MP390 All-In-One InkJet Printer

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My ink cartridge on my canon MP 390 will not move to the middle so I can remove the ink tank.

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Russel, try the following, open the casing so that you can view the round bar on wich the cartridge mounting is attached, then use kleenex or towel paper to remove any grime on the roundbar on that unit. then apply vaseline or 3 in 1 oil onto the whole length of the roundbar. Lastly with your finger try and move the cartridge unit gently without any force. If it still doesn't move then you should see that either the belt or belt drive tension is correct and moving freely, if it does, then place your finger under the cartridge unit and lift it gently upwards, while lifted try move it to the other side of the printer. If not get back to me.

Posted on May 12, 2009


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Ink cartridge

  1. Check that the printer is powered on and open the front cover.

  2. Wait until the print head moves to the center.

  3. Check if the ink tanks are installed properly.


    Ink tanks installed correctly


    Ink tanks installed incorrectly

  4. When installing the ink tanks, push the top of the ink tank until a click sound is made.

    Note: If the ink tanks are not installed properly, paper may not be fed properly, or ink may not be ejected.


  5. Close the front cover.


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