Question about HP DeskJet 5550 InkJet Printer

3 Answers

About two weeks ago, every time I went to print a document from my hp deskject 5550, my printer spit out a test page before printing the document I requested. Also, the light indicating low ink started to blink. (I never had a problem printing a document before when the printer's ink levels became low, so I don't think that's the source of the problem but I am not sure.) Starting on Friday, 5/8/09, my hp deskjet isn't printing out anything anymore and just gives me an error message, "error-prin..." under status of print job. I have disconnected and reconnected all cords from the printer and between the printer and my laptop Compaq C700 (which I believe is the correct model number). I even shutdown my computer and started it back up, which did nothing to correct the printing problem. The port on my computer that the cable comes out of is a USB port. Also, before shutting down the computer, I deleted and then reinstalled the printer driver (which I accomplished from selecting the correct driver from the list provided by my computer system.) My default printer is now a copy of the printer driver originally installed. (Next to this new printer driver I installed is the phrase "(Copy 1)"). Nothing that I have tried to do so far seems to correct the failure of the printer to print any document I send to it. The error message I get continues to be the same one I first received when the printer stopped printing documents I sent to it to be printed. Oh, incidentally, I have already scanned and eliminated all computer errors detected with the help of "RegCure", which I purchased online this morning. I also ran Webroot, today, to catch spyware that needed to be quarantined. What should I try to do next to remedy my printer problem? Thank-you for any and all assistance you can provide me to the correct it.

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  • brucewayne19 May 10, 2009

    Thanks for your assistance and the comment, but just before getting your solution I decided to make just one more attempt to fix the problem myself. I removed the color cartridge from my printer (apparently it was out of ink) and I am now only using the black ink cartridge (changed "finishing" to grayscale only, too). Once I did this, the yellow low ink light stopped blinking and my computer automatically reconfigured to the original driver. Once I set my default back to the original driver and no longer had it set to the "(Copy 1)" driver, everything worked fine. Documents print without a problem, which is fantastic!



    I apologize for taking up your time unnecesarily as it turns out.



    Bruce

  • brucewayne19 May 10, 2009

    I'm all set. I didn't replace the color cartridge yet (may not for awhile since I don't need it); I just have left the black ink one in. (Only need one cartridge to print documents out so long as set "Finishing" properties properly once the print window pops up when I choose to print). For some reason, the driver just automatically reinstalled to accomodate the fact I had only one cartridge in the printer left. Then, once, I re-established the original driver as my default, everything printed out fine (as long as set printer to print gray-scale only).



    Thanks for double checking on whether my issue was resolved! Everyone have a wonderful Mother's Day, especially you mothers out there who helped raise their children to be decent, disciplined, loving adults.



    Best regards,

    Bruce

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Then this problem is resolved? You had a defective colour cart?

Posted on May 10, 2009

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So is this issue resolved now or not as I read the question and it states that you are now using the original driver and replaced some ink cartridges which has seemed to have resolved the issue

Posted on May 10, 2009

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Dear bruce,
            This printer is supposed to be Ethernet capable. See if yours have a network port and use this to install it. It would be faster than the USB connection and you can have it as a stand alone printer to be used by all on the LAN without requiring one machine to be on all the time just for access to the printer. http://welcome.hp.com/gms/uk/en/sz1/prodserv.html 

Posted on May 10, 2009

  • Ajith Kumar May 10, 2009

    ALso when u tried reinstalling your printer driver you should've uninstalled all the files of the printer drive u had been using till then.This is usually caused by corrupted printer drivers.  It's most often seen after an upgrade from a previous operating system when the printer was kept connected and turned on during the upgrade.Solution:  Completely Uninstall and Reinstall your Printer and 'force' XP to see new drivers: 




    Step 1

     
    Disconnect the printer from the PC

     
     
     

    Step 2

     
    Go to the Control Panel and click on Add/Remove Programs.  Highlight any Printer Software that is listed here.  Select Remove. 

     
     
     

    Step 3

     
    From the Control Panel, click on Printers & Faxes.  Right click the printer in question and select Delete

     
     
     

    Step 4

     
    Look at the Toolbar.  Select File, then Server Properties.  Look in the Drivers tab.  Highlight the printers drivers listed here and click on Remove for each one.

     
     
     

    Step 5

     
    Reboot the PC.  Do NOT reconnect the printer!

     
     
     

    Step 6

     
    Go to the website of your printer manufacturer.  Look for new XP drivers for your model.  Download the correct software.  If there are no Windows XP drivers for your printer, try looking for ones for Windows 2000.  In most cases these will do almost as well.

     
     
     

    Step 7

     
    Run the exe file you just downloaded.  It should auto-start the installation program

     
     
     

    Step 8

     
    The software will tell you when to connect the printer.

     
     
     

    Step 9

     
    Once the software is installed and the printer connected, try a test page.  It should be feeling great now!



    Please rate the solution if satisfied. Thank you..

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