So I go to turn on my ilo mp3 player and it says "Locked, unlock player to access buttons" then it just shuts off and I have tryied moving the lucked and unlocked button back and forth and turning it on and off. And it still wiil not work!
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Reset, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard
If that fails: 1) Disconnect from computer, turn it off, hold in volume + button and reconnect it to your computer - continue holding volume + until the Found Hardware Wizard comes up. 2)
REFORMAT FOR WINDOWS MEDIA PLAYER - Erases Everything: Connect your iLo player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "ILO 2GB" (wording may vary slightly), and then select "Format." - this should erase everything, and give you a fresh start.
Look next to the volume controls. There is a button with a picture of a lock and a unlocked lock. If you slide the button to the right, the mp3 player locks itself and if you press any buttons, the screen says "LOCKED". Maybe you slid the lock button to right while it was off. So, just slide the lock button to the left and the mp3 player should turn on. Idk about where you should get the software, sorry.
Replace the battery. If that doesn't work, find a full schematic of the inside circuitry, and check every component, and replace any bad ones. An advanced knowledge of electronics is not required, but recommended.