Question about Lexmark MFP-X3470 All-In-One InkJet Printer

1 Answer

Printer says cartridge incorrect, but is the right one...what do I need to do?

I have a Lexmark X3430 printer, I changed cartridge (#24) when it said ink was low, put in new one, exactly like the one I took out, said cartridge incorrect, so I bought another cartridge and it again keeps saying cartridge incorrect, I unplugged everything, but this did not help either, what else do I need to do?

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  • mcalister81 May 17, 2009

    I have the same problem. The problem is the underside on the cartridge has changed slightly. It now has a notch and the original cartridge did not. I was unable to reach lexmark help line tonight . If I find a solution, I will post it.

  • Anonymous May 26, 2009

    I bought a new cartridge last week (#24) and I am having the same problem. I will try to reach lexmark tomorrow and will post the answer if I get one.

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There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue.
The upgrade for the X3430 is available from Lexmark at: PC: http://www.downloaddelivery.com/downloads/misc/Firmware_F061909_3430Series.exe Mac: http://www.downloaddelivery.com/downloads/misc/Mac_MCC_J062309_01.Zip

To install the firmware upgrade, 1. Make sure the printer is ON and connected with a USB cable. 2. Download and run the appropriate firmware upgrade for your computer. 3. Be sure not to disconnect or power off the printer until the upgrade is complete
When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.

Posted on Jun 25, 2009

  • Bobbie123123 Jun 22, 2011

    The firmware upgrade is NO LONGER AVAILABLE for the X3430, just talked w. the Lexmark folks (June 2011). Any references to "fixing" this by upgrading the firmware from their site is invalid. They claim that all of the "new" cartridges will work w/o the firmware. Lucky me, I must have a NOS cartridge!

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Posted on Jan 02, 2017

  • 13433 Answers

SOURCE: I just installed a new 24 lexmark ink cartridge in

Hey,

make sure you have removed the protective tape from the cartridge.

if you have your old cartridge and it works, and when you then again place this one in and you get the error, then the problem is the new cartridge.

please contact your dealer for a replacement.

Thanks and good luck.
Ekse


Posted on May 03, 2009

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Hello,
Unfortunately the number 23 will not work on the X3430 only the #24 and 24a.

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There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:

To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.

This works for the X3550 and X4550 models. A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv

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Lexmark X3550 ink cartridge #23 receiving error message "left cartridge incorrect" when trying to replace. Using Lexmark Cartridges only for over 1 year, now cartridge won't work.


There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:

To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.
A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv

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I have installed a black 23 print cartridge in my x3550 printer, and it is indicating that the cartridge is incorrect, however, this is the same cartridge that is required.


Left/Right Cartidge Incorrect - huh? The printer is saying Left Cartridge Incorrect or Right Cartridge Incorrect,
and you are sure that you inserted the correct cartridge, a #23 or #24.


A small number of #23/#24 cartridges will report as Incorrect Cartridge because
of a manufacturing issue. There is a firmware upgrade available to fix this problem, and allow
the printer to accept the cartridge.


3500-4500 Series (X3550, X4550)


3400 Series (X3430)


1400 Series (Z1420)


To apply the upgrade:

  1. Make sure the printer is turned ON and connected with a USB cable.
  2. Download and run the appropriate update program using the links above.
  3. Be careful not to disconnect or turn off your printer while it is being updated.




When the update is complete the printer should automatically restart and accept the #23/#24 cartridges.

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1 Answer

Left cartridge incorrect message after installing a genuine lexmark replacement cartridge


There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:

To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.

This works for the X3550 and X4550 models. A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv

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1 Answer

I just installed a new 24 lexmark ink cartridge in my lexmark x3430 and it is showing incorrect cartridge.


Hey,

make sure you have removed the protective tape from the cartridge.

if you have your old cartridge and it works, and when you then again place this one in and you get the error, then the problem is the new cartridge.

please contact your dealer for a replacement.

Thanks and good luck.
Ekse


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If you brought new cartridges and printer detecting it empty ,then you get it
replaced as the Lexmark cartridges comes with a 6 months warranty ..

Good luck....

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